Technical Help Desk 2

Technical Help Desk 2

Adecco is currently assisting one of its top clients in their search for a Technical Help Desk 2 working in Edgewater, FL 32141. Pay rate: $29.58/hr Shift availability: 7 AM – 4:30 PM (Monday – Friday)

Preferred Job Requirements:

• Experience: Strong experience supporting Windows Operating Systems, Android and Apple Devices, Configuration Manager, Active Directory, corporate networks, Modern Workplace, Azure AD, End Point Manager, Intune, Office 365.
• Education: Associate's degree in information systems, Computer Science, or a comparable program required; bachelor's degree preferred.
• Work Experience: At least 5+ years of work experience in providing support in a related field.

Primary Duties and Responsibilities:

• Diagnose, Analyze, and Resolve Advanced Issues: Serve as the initial point of contact, providing timely and effective first level support for complex problems affecting company hardware, software, and network infrastructure across various departments.
• Network Support and Testing: Serve as the first line of testing for the Client network infrastructure. Utilize network testers, verify connectivity to switches, conduct Wi-Fi surveys, perform basic troubleshooting of firewall issues, and ensure local ISP communication is effective.
• Advanced Device Management: Manage device replacements according to warranty schedules, deploy new technologies, and assist with the installation of network hardware such as servers and switches. Support manufacturing equipment and processes along with site security processes and controls.
• Documentation and Compliance: Maintain accurate and comprehensive documentation of work processes, device management, and compliance activities, ensuring all installations adhere to Client Information Security guidelines.
• Team Collaboration and Knowledge Sharing: Foster a collaborative team environment by actively engaging in group initiatives, sharing expertise, and providing guidance to colleagues to enhance collective knowledge and performance. Support peers in cross functional tasks to ensure a cohesive approach to delivering technology solutions that drive company success.
• Technical Resource and Project Execution: Act as a key technical resource, provide planning, and drive the execution of special projects without compromising current job duties. Assist in communication to end-users regarding changes, upgrades, or planned outages.
• Warranty and Repair: Conduct advanced warranty and repair work with vendors and support ordering computers and accessories for site level requirements.
• Customer Service Skills: Deliver superior customer service by effectively communicating with users to understand their needs, providing timely resolutions to their technical issues, and maintaining a positive and supportive interaction. Escalate complex issues to Level III Technical Support Specialists or Team Lead, ensuring a seamless user experience.

APPLY NOW for instant consideration!

Pay Details: $29.58 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.