Onsite Digital Workflow Specialist - Customer Service

Returned Mail Specialist

Full time on-site role in St. Petersburg, FL (Carillon Parkway). The main function of this role is dealing with returned mail. This can involve making phone calls, scanning, documenting and emailing and batching. Strong attention to detail required. Microsoft Office experience required. Must be professional, well-spoken and have excellent oral and written communication. Knowledge of: Company policies, procedures, practices, products and services. Principles, practices, and procedures of general office and departmental concepts. Knowledge of MS Office sufficient to create letters, documents, update/create spreadsheets and sends emails. Skill in: Organization and time management sufficient to prioritize workload, handle multiple tasks, and meet deadlines. Problem solving and analysis sufficient to assess client issues and accurately provide resolutions. Operating call center software applications. Ability to: Communicate information orally and in writing in a clear and effective manner sufficient to explain complex regulations. Learn and interpret department policies, procedures and requirements. Constructively work under stress and pressure when faced with high volume and deadlines. Provide courteous, timely service when addressing client issues and transactions. Use good judgment in responding to client issues. Acquire and maintain new knowledge in an ever changing process driven environment. Demonstrate efficiency and flexibility in performing detailed transactional tasks in a fast-paced work environment with frequent interruptions and changing priorities.

Job Type & Location: This is a contract position based out of St. Petersburg, FL.

Pay and Benefits: The pay range for this position is $25.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type: This is a hybrid position in St. Petersburg, FL.

Application Deadline: This position is anticipated to close on Nov 21, 2025.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.