Customer Experience Office Manager

Customer Experience Office Manager

Floor Coverings International of Island Park is a locally owned and operated flooring company dedicated to delivering high-quality flooring solutions with a personal touch. We bring the mobile showroom directly to our customers' homes, offering an unmatched, convenient design experience. Our mission is to make every interaction positive, professional, and memorable — transforming homes and lives in our local community.

As the Customer Experience Office Manager, you'll be at the heart of daily operations — managing communications, scheduling, marketing, and project coordination to ensure every customer enjoys a 5-star experience. This is an ideal role for someone who is organized, detail-oriented, and thrives in a fast-paced, customer-focused environment. You'll work closely with the owner, sales team, and installers to keep projects running smoothly while maintaining a welcoming and efficient office atmosphere.

Key Responsibilities

• Customer Relationship Management: Build and nurture strong relationships to ensure customer satisfaction from consultation to completion.
• Scheduling: Coordinate sales appointments, installations, and follow-ups for the sales team.
• Marketing & Social Media: Support local marketing initiatives and maintain active social media channels (Facebook, Instagram, Google Business) with engaging, brand-aligned content.
• Business Development: Identify opportunities for growth through partnerships, referrals, and community involvement.
• Event Coordination: Help plan and participate in home shows, vendor events, and community activities to promote the business.
• Team Collaboration: Conduct weekly meetings to review project progress and new sales.
• Administrative Management: Maintain accurate project data, oversee daily office operations, and support bookkeeping activities in QuickBooks.
• Customer Satisfaction: Ensure a seamless experience for every customer, striving for consistent 5-star reviews.

Qualifications

• Proven experience in office management or administrative coordination (home improvement or construction industry a plus).
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities with high attention to detail.
• Proactive, dependable, and capable of managing priorities independently.
• Proficient in technology tools such as Outlook, Google Suite, Excel, and CRM platforms (Salesforce experience preferred).
• Experience leading or supporting small teams and coordinating workflow.

Compensation & Benefits

• Salary: $45,000–$55,000 per year, based on experience.
• Bonuses: Performance-based incentives for exceeding goals.
• Paid Time Off: PTO plus national holidays for work-life balance.
• Company Equipment: Laptop and necessary technology provided.
• Professional Development: Paid training and opportunities for growth.
• Work Schedule: Full-time, Monday through Friday, with occasional weekends for special events.
• Supportive Environment: Join a collaborative, community-minded team where your contributions make a real impact.

Chris, the proud owner of Floor Coverings International – Island Park, brings a wealth of experience and passion for helping others. Alongside his son, Andrew, he's building a business grounded in family values, community connection, and a commitment to excellence. Their shared vision is to provide every customer with a personalized, high-quality flooring experience and to make Floor Coverings International a trusted name throughout Island Park and the surrounding areas.

If you're a motivated professional who loves organization, teamwork, and customer satisfaction, we'd love to hear from you. Apply today to help us create beautiful spaces and lasting impressions — one floor at a time.