Field Service / Support Technician

Field Service/Support Technician (FSST)

Teledyne FLIR Defense is dedicated to safeguarding lives with cutting-edge sensing and threat detection technologies. We're looking for passionate innovators eager to shape the future of the Defense industry. If you're mission-driven to globally collaborate on life-saving solutions, we invite you to explore our current opportunities.

Job Summary:

Teledyne FLIR Unmanned Integrated Solutions is the leading provider of mobile and/or fixed integrated advanced detection and surveillance systems for federal, state, and local agencies. We're now hiring a professional Field Service/Support Technician (FSST) to facilitate growth in this market and ensure our continued success in meeting customer requirements. In this position you will be required to travel to client locations, install new equipment, respond to service requests, troubleshoot equipment issues, and provide operating training on systems. Although the official work location is in Tucson, AZ, repair, maintenance, and upgrade activities will also occur at customer locations throughout the United States. Applicants should expect to spend up to 35% of time away from the office work location. Work is estimated to be 100% Customer Relations - 40% electrical, 40% mechanical, 10% software, and 10% hardware.

Summary of Job Duties & Responsibilities:

Responsible for the inspection, evaluation, diagnosis, maintenance, repair, and/or upgrade of advanced detection and surveillance systems to include the installation of company product(s). Position includes various aspects of product field support to include electrical, mechanical, software, and hardware maintenance and repair. Prepare material, tools, and other equipment for offsite assignment location, coordinate and travel to assignment location and perform diagnostics, troubleshooting, repair, maintenance, and upgrades on advanced detection and surveillance systems. Communicate with customers to determine the nature of the service and/or repair. Perform system and sub-system testing to proactively identify issues that may potentially affect deployment of the system, and provide engineers with information necessary in developing solutions to identified issues.

Specific Job Duties:

• Provide technical onsite and telephonic support to customers on operational or maintenance aspects of advanced detection and surveillance systems throughout the United States.
• Serve as the customer contact on technical and service-related problems and diagnose mechanical, electrical, hardware, and software, and system failures using established procedures.
• Trace and locate cable and wiring faults with a volt ohm meter (troubleshoot).
• Collaborate closely with technical team to resolve technical issues (work within small team dynamic).
• Independently manage on-site diagnostic, repair, and maintenance (reach back to seniors for support as needed).
• Determine the most cost-effective and efficient repair resolution to minimize system downtime.
• Prepare reports for analyses of product failure issues and potential service-related trends.
• Complete service reports detailing field visits utilizing Microsoft Word.
• Provide professional and courteous customer assistance during site visits.
• Be responsive to customer calls and provide telephonic troubleshooting.
• Establish rapport and effectively communicate with customers, while serving as a primary customer-facing representative.
• Perform duties responsibly with minimal direct supervision.

Job Qualifications:

• Previous experience as a Field Service/Support Technician, Automotive Technician, and/or a background in electronics, electro-mechanical, or information technology with troubleshooting and repair experience on computer software and hardware is preferred.
• Previous experience as radar repair technician, with troubleshooting and repair experience is a plus.
• Possess some knowledge of software, hardware, common ports, connectors, and cabling.
• Ability to understand usage of diagnostic tools and equipment.
• Basic knowledge of SAP (training is available).
• Able and willing to lift up to 55 pounds, stand up to 8 hours a day, and climb onto/into elevated platforms.
• Operate company vehicles, customer vehicles, and rental cars (valid driver license is required with clean driving required).
• Ability to obtain a US passport (potential for occasional international travel).
• Excellent time management skills.
• Strong English communication skills, secondary language skills in Spanish and/or Arabic is beneficial.
• Able and willing to travel approximately 35% (mostly domestic, some international).

Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

Teledyne and all employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules, and regulatory orders. Our reputation for honesty, integrity, and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.