Healthcare Customer Service Representative - Remote Eligible

Customer Service Representative

Join a dedicated healthcare team committed to supporting patients with compassionate, reliable service and seamless assistance across multiple channels. This is a full-time, remote opportunity available to residents of the following states: AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY.

As a customer service representative, you will be responsible for providing exceptional customer service to patients. You will be taking primarily inbound calls (outbound calling also a function of the job as needed) and assisting with refilling medications, checking on referrals, sending messages to their doctors, and confirming appointments.

We're looking for individuals who are passionate about delivering exceptional customer experience!

Qualifications

1 year of customer service or customer support experience

1 year of previous call center or office background experience required

Previous remote work from home experience a plus

Quick learner and able to work independently

Strong phone and verbal communication skills along with active listening

Excellent attention to detail

Must be 18 years of age

A background check applicable with state and federal laws will be required

Responsibilities

Manage large amounts of inbound calls in a timely manner

Assist customers with refilling their medication, checking on referrals, sending messages to their doctors and/or confirming their appointment.

Submit the form to show documentation of the call.

Multitask using several screens and programs during patient/customer interactions

One must be able to type and talk at the same time in order to document the call.

Access company and client resources provided to accurately handle the call

Skillfully change from one task to another without loss of efficiency or composure

Must be able to be empathetic to the patient and their needs.

Be available at your desk, maintaining punctuality and attendance at all scheduled times

Remain positive and professional in all customer interactions

Flexibility to cross train as requested

Pay & Benefits

Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds)

Work hours - Set shift 12:00pm-8:30 pm (EST) ; Work Days - Mon-Fri

Paid Training - typically 2 weeks from 11:00am-7:30pm (EST)

Status - Full Time / 40 hours per week

Equipment Provided

Equipment will be shipped to you for full time employees.

Must have verified internet service (secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)