Desktop Support Technician

Desktop Support Technician

FitzMark is seeking a Desktop Support Technician to support the IT department functions in a growing organization. In this role, you will provide technical support to employees across multiple office locations within our third-party logistics (3PL) operations. The ideal candidate is resourceful, detail-oriented problem solver with a passion for technology. The Desktop Support Technician will support Windows 11 workstations, Microsoft 365 applications, and related systems, ensuring smooth day-to-day operations in a fast-paced environment. This position is full time, on-site, with occasional travel to branch offices for deployments, upgrades, and on-site support.

Duties and responsibilities include: triaging and resolving tickets in a timely manner, serving as the first point of contact for internal IT support requests; installing, configuring, and maintaining desktop and laptop systems, printers, mobile devices, and peripherals; supporting user onboarding and offboarding, including account setup, access provisioning, and device configuration; managing and maintaining asset inventory; assisting with administering infrastructure as needed; diagnosing and resolving issues related to Windows 11, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Excel, Word), and general network connectivity; providing remote and on-site support to branch offices as needed; and assisting with updates, patches, and regular maintenance of company systems in accordance with security policies.

Experience and qualifications include: a high school diploma required, bachelor's degree or equivalent experience highly preferred, minimum 1-year desktop or help desk experience preferred, and ability to travel up to 20%. Knowledge and skills include certifications such as CompTIA A+ preferred, understanding of VoIP, VPN, and basic network troubleshooting, and ability to accurately troubleshoot and communicate solutions with team members.