Account Manager

Job Title

This position is responsible for the growth and relationships of current customer accounts. This is done by personalized, proactive customer service to the customer, as well as identifying opportunities for account growth.

Duties and Responsibilities

1. Communicating professionally in person, over the phone, and via email to accounts and team members
2. Track growth/decline of managed customer accounts and identify new opportunities
3. Utilize TMS to enter bids and keeping note of communication with customers
4. Provide customers with a quick, effective solution if problems arise
5. Continuously build and increase your industry knowledge
6. Ability to be the main point of contact for customers
7. Assist with accounting department with any invoicing problems that may arise
8. Ability to generate sales among existing customer accounts, including upselling and cross-selling
9. Service multiple customer accounts concurrently, often meeting deadlines

Experience and Qualifications

• High school diploma required
• Bachelor's degree in related field preferred
• Minimum of two-years' experience in logistics required
• Minimum of three-years' experience in customer service preferred

Knowledge and Skills

• Exceptional communication skills, written and verbal
• Passion for sales and the art of negotiation
• Self-starter mentality
• Ability to maintain composure in a fast-paced environment
• Strategically focused and persistent
• Ability to multitask while simultaneously building relationships

Benefits

• Paid industry training
• Comprehensive benefits packet (medical, vision, dental)
• Company provided life insurance + optional additional policy
• 401(k) with company match or Gradifi student loan repayment assistance
• Employee assistance program (EAP)
• Health and wellness program
• Paid PTO and holidays + unlimited PTO policy on 1-year anniversary
• Free onsite parking
• Casual dress code

FitzMark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.