Implementations Manager

Implementations Manager

Calling all innovators – find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

What Does a Successful Implementations Manager Do at Fiserv?

As an Implementations Manager, you will play a key leadership role in Fiserv Output Solutions (FOS) responsible for overseeing and guiding client implementation analyst teams to ensure all projects are configured successfully, completed on time, within budget, and to the satisfaction of stakeholders. You will be accountable for new client implementations, responsible for leading a team of implementation analysts, and training all levels of the FOS organization and external clients on successful implementation processes. You will have full authority and accountability over the deployment of project management methodology once a project is accepted into the FOS organization. Your efforts will focus on ensuring implementation processes are consistent and repeatable and deliver quality results. Additionally, you will lead a team, guiding them in career growth and client-facing interactions. This role operates under limited supervision with guidance from the Director, Client Implementations, contributing to the success of Fiserv.

What You Will Do:

• Lead a team of diverse associates to deliver on commitments for client deployments
• Work across teams and with peers to design, influence, and implement process improvement changes across teams
• Advise clients on standard methodologies for outsourcing solutions
• Craft and deliver client-facing implementation reporting/documentation
• Perform frequent capacity planning; assigning and allocating available resources to projects
• Establish team goals and completing performance and merit reviews
• Assist the team to ensure project related Key Performance Indicators (KPI's) and financial measures are understood, monitored, and reported
• Accept responsibility for resolving issues escalated from team members or clients.

What You Will Need to Have:

• 10+ years experience in customer or IT service
• 5+ years of work experience working in an Implementation and/or Project Management position
• 5+ years managing people, budgets, and capacity planning

What Would Be Great to Have:

• Bachelor's degree in Business, MIS, Computer Science, and/or equivalent military experience.
• 2+ years of experience managing Business Analysts or Project Managers

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.