Enterprise Account Manager

Enterprise Account Manager

Calling all innovators – find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

What does a successful Enterprise Account Manager do at Fiserv?

You will be responsible for handling the day-to-day service needs and requests of assigned portfolio of enterprise clients. You will resolve short-term and long-term problems while identifying new ways to support enterprise clients.

What you will do:

• Resolve customer issues and inquiries in conjunction with "Customer First" initiatives.
• Build and maintain partnerships with Relationship Managers, and other client support teams to drive operational excellence and achieve the service expectations of the clients.
• Complete repeated tasks such as quarterly/yearly rate increases.
• Attain department and operational standards, including quality and efficiency.
• Identify systemic and Client-impacting trends and escalating through proper channels of leadership/Relationship Managers etc.
• Responsible for a portfolio of 15-18 National Enterprise/Mid-Market/Regional Telecheck Merchants.

What you will need to have:

• High school graduate/GED OR a combination of experience, education, and military.
• 3+ years prior account management experience working with enterprise clients.

What would be great to have:

• Bachelor's Degree
• Financial services experience
• Previous Sales Experience

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.