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Customer Service Operator
Answer customer calls and provide digital banking support efficiently
Stanford, Kentucky, United States
Entry Level
21 hours agoBe an early applicant
First Southern National Bank
A Kentucky-based financial institution offering banking services, loans, and financial planning to individuals and businesses.
1 Similar Job at First Southern National Bank
Customer Service Operator
The Customer Service Operator (CSO) position is responsible for making a great first impression on all First Southern callers - answering and directing all telephone calls and other inquiries in a timely, efficient, and professional manner.
Key Responsibilities
- Answer and respond to all incoming customer calls effectively and efficiently.
- Profile callers to accurately determine when and where calls should be further transferred.
- Prepare and maintain various records and reports on call volume and activity.
- Provide customer support for Digital Banking, including mobile deposit, password resets, new user enrollment, and mobile app troubleshooting.
- Deliver account-related services such as check orders, account-to-account transfers, and balance information.
- Respond to customer messages through email and secure messaging channels.
- Other duties as assigned.
Qualifications
- High school diploma or equivalent.
- Prior banking or accounting experience is preferred but not required.
- Detail-oriented with strong interpersonal communication skills.
- Ability to thrive in a busy environment.
- Ability to handle confidential information.
- Strong computer literacy and open to learning new applications.
Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
About First Southern National Bank
A Kentucky-based financial institution offering banking services, loans, and financial planning to individuals and businesses.