IT Help Desk Technician

IT Help Desk Technician II

To solve IT user queries and problems, provide high level support on complex problem resolution, advise on new established systems

Hello Future IT Help Desk Technician II

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

Solve IT user queries and problems and provide high level support on complex problem resolution and advise on new established systems train users.

You will have access to:

Opportunities to network and collaborate.

A challenging working environment.

Opportunities to innovate.

You will be a match if you are:

• Increase operational efficiency and suggest solutions to enhance cost effectiveness
• Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions by resolving queries fast and effective
• Responsible for the timely and effective response of IT Help Desk user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses
• Provision of an efficient IT administration service through careful and timeous planning, IT reporting and updating of all related IT information in the Help Desk Area
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative, software license requirements and audit requirements
• Solve IT Help Desk user queries and problems
• Provide high level support on complex problem resolution

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

28/08/25