Key Account Manager

Job Position

Understand Client Needs: Engage with clients to comprehend their business challenges and technical requirements. This involves listening to their needs, asking probing questions, and identifying how your product or service can address their specific problems.

Product Demonstrations: Conduct product demonstrations and technical presentations to showcase the features, benefits, and capabilities of your solutions. Tailor these demonstrations to highlight how your product meets the client's specific needs.

Technical Expertise: Provide in-depth technical knowledge about the products or services being sold. This includes understanding how the technology works, its architecture, and how it integrates with other systems.

Solution Design: Work with clients to design and propose customized solutions that align with their requirements. This might involve configuring products, creating technical specifications, and offering advice on implementation.

Pre-Sales Support: Assist the sales team by providing technical support during the sales process. This includes answering technical questions, addressing objections, and ensuring that the proposed solution meets the client's needs.

Proposal Development: Contribute to the development of proposals and bids by providing technical input and ensuring that the proposed solutions are feasible and align with client expectations.

Collaboration: Collaborate with internal teams, such as product development, engineering, and customer support, to ensure that client requirements are accurately communicated and addressed.

Market Research: Stay updated on industry trends, competitors, and emerging technologies. This helps in positioning your solutions effectively and identifying opportunities for improvement.

Feedback Loop: Gather feedback from clients and relay it to the product development team to drive product improvements and address any gaps or issues identified during the sales process.

Relationship Building: Build and maintain strong relationships with clients to foster trust and ensure long-term satisfaction. This can lead to repeat business and referrals.

Documentation: Prepare and maintain accurate documentation related to technical aspects of the sales process, including system requirements, configurations, and client interactions.