Customer Service Representative, Trench Safety

Job Title

We are looking for a customer focused individual who enjoys working with people, multitasking, and supporting a busy rental and sales environment.

Position Overview

Location: Edmonton, AB | Monday–Friday (5x2) | Full-Time, Permanent

In this role, you will be the first point of contact for customers, help process rentals, support our sales team, and keep daily operations moving smoothly. This is an excellent opportunity for someone who is organized, eager to learn, and motivated to grow within the industry.

What's in it for You?

• Competitive salary with opportunities to grow as your skills and responsibilities increase

• Benefits starting on day one

• Pension plan to help you build long-term financial security

• Employee share ownership options, giving you the opportunity to invest in the company's success

• Endless career opportunities across customer service, sales, operations, and more

• A supportive team environment with training provided

• Opportunities to learn about equipment, rental processes, and inside sales

• A role with variety—customer interaction, administrative tasks, and hands-on support experience that can grow into long-term career paths

• Fast paced, dynamic work where no two days are the same

Job Description

Day-to-Day Job Activities

Customer Service

• Greet and assist customers at the rental counter and over the phone
• Provide clear, friendly, and efficient service
• Support customers with questions, rental needs, and general inquiries

Sales & Rental Support

• Assist with inside sales for products, services, and equipment rentals
• Prepare and process rental and sales contracts
• Handle equipment returns and close rental agreements
• Look up equipment information through company systems

Purchasing & Administration

• Assist with purchase order entry and tracking
• Keep paperwork organized and up to date to ensure accurate and timely transactions

Equipment Support

• Assist / support on orders if needed

Experience Required

• Minimum two to three years of front counter, sales, and customer service experience in a related industry is considered an asset
• General knowledge of the underground civil industry is an advantage
• Comfortable working in a fast-paced environment with shifting priorities
• Strong communication skills with a customer centered approach
• Proven ability to multitask while maintaining strong organization
• Willingness to learn equipment details, product features, and rental applications
• Availability for various shifts, with additional hours during peak seasons

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.