Customer Service Agent – Fahrzeugkoordination (m/f/x)

Customer Service Agent – Fahrzeugkoordination (m/f/x)

München/Remote, Deutschland

Operations

Full Time / Part Time / Remote

About FINN

FINN is the independent platform for car subscriptions from over 30 brands. With a few clicks, subscribe to a car that will be delivered directly to your doorstep in a few days: FINN offers a round-the-clock service and takes care of insurance, financing, registration, taxes, or even maintenance. It also supports certified climate protection projects and compensates for the CO2 footprint of every vehicle of all drive types – from production to every driven kilometer. FINN was founded in Munich in 2019. The mission: to have a positive impact through uncomplicated mobility on people, companies, and the planet.

Your Role

As a customer advisor in vehicle coordination, you ensure that our customers are always safe on the road and quickly mobile again in the event of damage. You coordinate all processes for a smooth operation, ensuring our "carefree" experience is guaranteed. In direct customer contact, you ensure that we achieve this and contribute your ideas to make FINN better every day.

Why FINN?

• This position is located at our headquarters in Munich, with the flexibility to work remotely or from home office.
• An open, modern office in the heart of Munich, known for unforgettable team events and a lot of fun in a great team.
• FINN has enormous growth potential. You have the chance to develop quickly and successfully in a highly motivating startup environment with challenging projects in cross-functional teams.
• Excellent fixed salary, virtual company shares, and a 1,500€ annual training budget.
• Discounted EGYM Wellpass membership, allowing you to be active in various fitness studios in Germany.
• Want to drive your own FINN car? No problem with your discount.

Your Goals

• Keep Our Customers Mobile: In case of incidents, you support our customers and coordinate with our damage management partner to ensure that damages or vehicle breakdowns are quickly and easily resolved.
• Support the Processing of Our Processes: You coordinate the fleet and are responsible for important tasks in the background, including the management of returns and final settlements. You also ensure that maintenance and inspection dates of the cars are adhered to and documented.
• Find Solutions Independently and in the Team: In contact with customers, you learn best what is important to them. You find solutions and bring in ideas on how to ideally automate cases. In the team, you make our processes fit for rapid growth and ensure that we reliably support our customers even with increasing fleet size.

Your Profile

• You have already gained initial experience in direct customer contact, for example as a service assistant or in customer service in the automotive sector or in another industry.
• You have a completed education and ideally initial experience in the automotive industry, whether in a car dealership, in a car workshop, or in a corporation. Also, newcomers with an enthusiasm for vehicles are welcome!
• Initial experience in operational customer support with a ticket system (e.g., ZenDesk) is advantageous, but not mandatory.
• You are motivated to face new challenges and find solutions together with our partners.
• You are structured and detail-oriented and keep an overview even with several cases at the same time.
• You speak fluent German (C2) and good English (B1)

Interested? Apply online now with your resume and relevant certificates. Florian and Malina are looking forward to your application.

Equal Opportunities for All

FINN stands for the equal opportunity of all. We welcome and celebrate diversity and are committed to creating an inclusive work environment for all employees. We are open to all groups of people, regardless of age, color, origin, ethnicity, religion, gender, sexual orientation, gender identity and/or expression, marital status, or other legally protected characteristics.