Account Manager

Account Manager

Finmo's cloud-native platform is designed to eliminate the complexities of global payments and financial operations. Our next-generation Treasury Operating System (TOS) empowers global enterprises to seamlessly collect funds, make payments, manage cash flow and liquidity, mitigate financial risks, and ensure compliance—all within a unified interface.

Our mission is to revolutionize treasury operations by simplifying payments, automating essential financial functions, and empowering businesses to transact using the most efficient methods that optimize speed, convenience, and cost-effectiveness.

Built upon real-time payment networks, Finmo facilitates instant fund transfers, precise cash flow forecasting, optimized liquidity management, robust financial risk mitigation, and effortless regulatory compliance. By integrating these critical functions into a single, innovative platform, Finmo sets a new benchmark for financial technology solutions, ensuring clients achieve financial stability and sustained success beyond traditional fund transfers.

Founded in 2021, Finmo is headquartered in Singapore, with additional offices in Australia and India, and plans for further global expansion. We are a venture-backed company, supported by prominent investors, including Quona Capital, PayPal Ventures, and Citi Ventures. Our founding team comprises seasoned payment professionals with over two decades of experience in building global payment infrastructures and companies.

At Finmo, we are committed to upholding core values such as transparency, integrity, effective communication, continuous learning, data-driven decision-making, and customer-centricity. We foster a culture that encourages thoughtful risk-taking and problem-solving, aiming to balance perfection with timely execution.

For more information, please visit our website at www.finmo.net.

Job Title: Account Manager

Location: Melbourne or Sydney Australia (Remote/Hybrid)

Are you a results-driven relationship builder with a passion for FinTech and international payments? Do you thrive on helping businesses streamline their global payments?

We are a rapidly growing cross-border payments company, revolutionizing how businesses send and receive money internationally. Our innovative platform and dedicated service empower companies to navigate the complexities of global commerce with ease, speed, and cost-efficiency.

We are seeking an enthusiastic and experienced Account Manager to join our dynamic team in Melbourne or Sydney. In this pivotal role, you will be responsible for nurturing and expanding relationships with our existing client base, ensuring their continued success and satisfaction with our payment solutions. You'll be a trusted advisor, identifying opportunities to deepen partnerships and contribute directly to our clients' growth and our company's expansion.

What you'll do:

• Manage a portfolio of existing key accounts, building strong, long-lasting relationships with decision-makers and key stakeholders.
• Act as the primary point of contact for clients, understanding their evolving cross-border payment needs and providing tailored solutions.
• Proactively identify opportunities for upselling and cross-selling additional services and products to existing clients.
• Conduct regular business reviews with clients to assess performance, identify areas for improvement, and ensure maximum value realization from our platform.
• Collaborate closely with internal teams, including Sales, Customer Success, Product, and Customer Support, to ensure a seamless client experience.
• Stay up-to-date with industry trends, regulatory changes, and competitive landscapes in the cross-border payments space.
• Educate clients on new product features, market insights, and best practices.
• Resolve client inquiries and issues efficiently and effectively, maintaining high levels of client satisfaction.
• Contribute to the development of client success strategies and playbooks.

What you'll bring:

• 2+ years of experience in an Account Management or similar client-facing role, preferably within the FinTech, payments, or financial services industry.
• A strong understanding of cross-border payments, foreign exchange, and international banking processes is highly regarded.
• Proven track record of building and maintaining strong client relationships and achieving account growth targets.
• Excellent communication, presentation, and negotiation skills.
• Ability to understand complex business needs and translate them into effective payment solutions.
• Proactive, self-motivated, and able to work independently as well as collaboratively within a team.
• Strong problem-solving skills and a customer-centric approach.
• Proficiency in CRM software (e.g., Hubspot) and Gsuite.

Why join us?

• Be part of a fast-growing, innovative company at the forefront of the FinTech industry.
• Work with a passionate and supportive team dedicated to making an impact.
• Opportunity for significant career growth and professional development.
• Competitive salary package, superannuation, and performance-based incentives.
• Flexible working arrangements and a vibrant office culture in Melbourne.
• Access to cutting-edge technology and a chance to shape the future of global payments.

Ready to make a global impact? If you are a driven Account Manager looking for an exciting opportunity to leverage your skills in the dynamic world of cross-border payments, we encourage you to apply! Thank you for your interest in pursuing a career with Finmo! We're proud to be an inclusive, people-first workplace that values people and is committed to providing equal opportunities for all. Submissions by recruitment agencies will not be accepted unless otherwise authorized by Head of People & Culture. Kindly note that only shortlisted candidates will be contacted. Thank you once again for your interest in the role.