IT Support Technician

Local IT Support Technician

The Local IT Support Technician will play a vital role in handling standard changes such as starter/leaver, walk-ups, asset management, AV support, and bespoke support. You will be part of a team close to our stakeholders and represent the face of the IT on site.

Responsibilities:

• Deskside support - troubleshooting of IT related incidents from in-house software to hardware, such as mobile devices, Laptops, PCs, and Printers

• Be a local point of contact for the technical teams and provide remote hands as required

• Assist with the installation of new or upgraded systems and applications. Participate in testing and troubleshooting as needed. Involve in project works to local offices

• Provide meeting room support by assisting with the setting-up of video conferences and presentations. Monitor videoconferences as required

• Proactively keep the colleagues you are supporting informed of any progress on their incident/service request

• Stock management

• Responsible for the New Joiner/ Leaver/ Mover tasks

• Travel to offices to provide on-site support and provide remote hands as required

• Track and document details of work performed including resolution steps in the ITSM

• Regularly review and update incidents and requests, ensuring that all are dealt with in a timely and efficient manner and the colleague is kept up to date

• Maintain Knowledge Base articles in our ITSM

• Work outside of normal working hours as necessary to participate in project work and/or assist with major service outages