Treasury/ Payment Application Support Analyst
Fidelity National Information Services
Treasury/ Payment Application Support Analyst – 2-5 Yrs – 24/5 Rotational Shift – Pune
Enhanced Application Managed Services (EAMS) team provides functional support to the FIS products and client's Treasury and Payments business operations.
Candidate will provide in-depth product support to AMS clients by monitoring the payment/statement lifecycle and resolving issues raised by clients.
Support FIS solutions and ensure the quality and utilization of FIS products satisfy client needs.
Recreate, document client issues and troubleshoot problems to support product quality
Experience in documenting SOPs to support daily operations
3-5 years of proven Clients Services experience in a Treasury / Banking or Financial environment.
Ready to work in flexible rotating shifts.
Understanding of SWIFT confirmations - MT300, MT5XX
Understanding of SWIFT Payments MT101, MT202,MT210 and ISO Pain XML messages
Understanding of SWIFT MT1xx, MT9xx, MT3xx and ISO XML messages
Understanding of Bank statements - MT9XX and CAMT53
Knowledge of treasury operations, Cash Management, Accounting, Bank Reconciliation, Settlements, Payments.
Experience with ticketing tool (such as Remedy, SNOW) around incident management and understanding of application support domain
Strong client interaction facing role experience
Ability to build, maintain strong client relationships.
Excellent problem-solving skills.
Able to take the initiative and work independently or in a team
Strong desktop computing skills in MS office – PowerPoint, Visio and Excel
Experience in FIS Trax, Quantum applications or any Treasury Management System (TMS) application
Basic understanding of IT tools and servers
Understanding of database architecture
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A broad range of professional education and personal development possibilities – FIS is your final career step!
A competitive salary and benefits
A variety of career development tools, resources and opportunities