Product Support Analyst Lead, Post Trade Processing
Fidelity National Information Services
Product Support Analyst Lead, Post Trade Processing
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?
As a Product Support Analyst Lead, Post Trade Processing, you will support FIS's post-trade processing platform, partnering with global clients to ensure stable, accurate and timely middle- and back-office operations across multiple asset classes. This is a mid to senior level role focused on functional support, issue resolution and client engagement within capital markets post-trade environments.
You will join the Post Trade Processing Client Experience team within FIS Capital Markets, supporting global financial institutions with mission-critical middle and back-office solutions.
What you will be doing:
- Provide Level 1 and Level 2 functional support for post-trade processing applications.
- Analyse, document, and resolve client issues across settlement, accounting, and reconciliations.
- Manage incidents through ticketing tools and coordinate with internal teams.
- Communicate clearly with clients and provide regular status updates.
- Support batch processing, releases, and disaster recovery activities as required.
What you will need:
- Minimum 5 years of experience in capital markets middle/back-office support.
- Strong understanding of post-trade processing and trade lifecycle.
- Hands-on Level 1 / Level 2 application support experience.
- JLPT N2 or above Japanese language proficiency.
- English communication skills.
Added bonus if you have:
- Experience with post-trade or securities processing platforms.
- Working knowledge of SQL, Unix, or Oracle.
- Exposure to release support or client implementations.
What we offer you:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:
- Flexible and creative work environment
- Diverse and collaborative atmosphere
- Professional and personal development resources
- Opportunities to volunteer and support charities
- Competitive salary and benefits
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.