Implementation Project Manager

Implementation Project Manager

We're proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our WI Client Project Management team and feel like you're part of something bigger.

Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more.

As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.

About Your Team

The GPS Distribution Service and Support team as a whole are responsible for providing exemplary client service, becoming a trusted partner for our clients during their periods of change. The Client Project Management Team primarily look after projects for Workplace Investing clients (Trustees and Scheme Sponsors). The team is split into three sub-teams with a Team Leader managing day-to-day operation and management of each team. These teams are then responsible for the end-to-end project management, including admin and governance tasks. The purpose of the Project Manager is to be the single point of contact for the client during a project and support any change management queries.

About Your Role

• This individual will be responsible for the delivery of client/bulk projects (bulk projects are where the change impacts more than one client)
• Stakeholder management and engagement - working with clients, senior leadership and junior colleagues
• Demonstrable project management skills to facilitate and support successful delivery of client projects
• Strong problem-solving and escalation / resolution management
• Auditing and ensuring projects are on track and are following the agreed ways of working (regarding project artefacts and processes)

The successful candidate will be responsible for delivery of projects for clients, both in the capacity of Lead/sole Project Manager and as a supporting Project Manager for other team members. We are looking for an individual with proven experience of managing projects, ideally within Workplace Investing.

Business engagement is a key part of this role and you will be required to work with multiple business stakeholders - both internal and external. Excellent communication, organisation and stakeholder management skills are key to success and therefore are essential. The right candidate will also be pro-active in determining any other needs or concerns of the client and any requirements necessary to improve the effectiveness of the Client Project Management Team, using their industry knowledge and experience to seek continuous improvement in client service.

About You

• A growth mindset - comfortable operating in uncertainty and open and willing to learn on the job
• Project Management experience, and ideally PRINCE 2/equivalent certification
• A good understanding Savings and Investment products like ISAs SIPPs and Pensions
• Experience in Defined Contributions/Final Salary operations administration & implementation
• Knowledge of investment and retirement market

For starters, we'll offer you a comprehensive benefits package. We'll value your wellbeing and support your development. And we'll be as flexible as we can about where and when you work – finding a balance that works for all of us. It's all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.