Customer Services Assistant Manager FFB

PI & Advisory Operations Assistant Manager

The German Customer Operations department is part of Global Personal Investing and Advisory Operations (GPIA Operations). Operations in Germany supports profitable business growth by continuously improving operational processes and the overarching operating model. The department aims to deliver an outstanding customer experience and works collaboratively with Technology, Client Services and Sales (cross-functional approach).

This role covers client data management and quality activity. The key activities include:

• Set-up, maintenance and deletion of client information
• Processing of Not In Good Order client information set-up and maintenance requests
• Completion of data cleansing activities to adhere to data accuracy and consistency requirements
• Ensure that quality and productivity standards are adhered to
• Identify inefficiencies and process transformation opportunities to further drive automation and digitization
• Creation of IT change requests (incl. determination of a business case) and support testing and implementation

You are right for this role if you have the following skills and experience:

• Fluency in both German and English
• Good numeracy and attention to detail with a background in data processing
• Process optimization and continuous improvement knowledge
• Client-centricity
• High level of quality assurance and risk awareness
• Flexibility and collaboration

Please note that advanced/native German skills are a must have.

For starters, we'll offer you a comprehensive benefits package. We'll value your wellbeing and support your development. And we'll be as flexible as we can about where and when you work – finding a balance that works for all of us. It's all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

Please note we are committed to providing equal opportunities to all candidates, regardless of background, religion, sexual orientation or identity. We value diversity and strive to create an inclusive environment where every individual can thrive and contribute with their unique skills.