Senior HVAC Technical Service Advisor

Senior HVAC Technical Service Advisor (TSA)

Ferguson has been a source of quality supplies for a variety of industries since 1953. Together we build better infrastructure, homes, and businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities, and each other. Ferguson is currently seeking the right individual to fill an immediate need for a Senior HVAC Technical Service Advisor (TSA). As a Senior HVAC Technical Service Advisor, you will be responsible for providing technical training, site visits, and support for our Carrier, Bryant, and Day & Night products.

Responsibilities:

• Provide remote technical support/assistance troubleshooting product installation and service issues via telephone, remote assistance tool, or email
• Handle technical calls from contractors, assist contractors as well as work with manufacturers
• Design and implement training curriculums for both contractors and internal associates
• Participation in technical selling to convert contractors to our brands of equipment
• Serve as a subject matter expert for contractors/dealers, while providing HVAC equipment product support with courteous customer support and service
• Stay abreast of current installation and service practices and information
• Work with vendors towards resolution of issues
• Conducts occasional on-site/job site visits to provide technical support and assistance, as needed
• Ride along with Territory Managers on Dealer recruitment calls and present features and benefits to the owners and service departments
• Facilitate new equipment installations to ensure the customers have a good experience and feel supported

Qualifications:

• Degree from an accredited HVAC school or certificate of completion from HVAC technical courses and 10+ years of hands-on HVAC experience, or equivalent combination of education and related experience, required
• Understanding of the installation and service of residential and light commercial HVAC equipment, such as furnace, air conditioning, and residential ductless, is required
• HVAC field service, technical support, or certified trainer experience is preferred
• Strong computer proficiency including use of Microsoft applications and virtual meeting tools, required
• Ability to build PowerPoint presentations and coordinate, facilitate, and lead in-person and remote training sessions, needed
• Ability to effectively multi-task and handle deadlines
• A positive attitude, passion, and ambition to succeed
• Strong attention to detail and accuracy
• Ability to learn quickly

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical, and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance, and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities, and more!