Senior HVAC Technical Service Advisor

HVAC Technical Service Advisor (TSA)

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together we build better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is currently seeking the right individual to fill an immediate need for an HVAC Technical Service Advisor (TSA). As an HVAC Technical Service Advisor, you will be responsible for providing technical training and support for our Rheem/Ruud/Friedrich, Mitsubishi, and Durastar products. The TSA will be responsible for creating and training Ferguson HVAC staff as well as working with the Outside sales team to train and certify contractors on specific products such as Inverter, Commercial roof tops and VRF systems. They will also act as the manager of regional technical issues, while providing solution to technical problems that arise. This position will cover the Central Texas Region.

If you have prior experience as an HVAC field installer, service technician, trainer, this is an excellent opportunity for you.

Responsibilities

• Facilitate new equipment installations to ensure the customers have a good experience and feel supported.
• Provide remote technical support/assistance troubleshooting product installation and service issues via telephone, remote assistance tool, or email
• Handle technical calls from contractors, assist contractors as well as work with manufacturers
• Design and implement training curriculums for both contractors and internal associates
• Participation in technical selling to convert contractors to our brands of equipment
• Serve as a subject matter expert for contractors/dealers, while providing HVAC equipment product support with courteous customer support and service
• Stay abreast of current installation and service practices and information
• Work with vendors towards resolution of issues
• Conducts occasional on-site/job site visits to provide technical support and assistance, as needed
• Ride along with Territory Managers on Dealer recruitment calls and present features and benefits to the owners and service departments.

Qualifications

• Ability to learn quickly
• Degree from an accredited HVAC school or certificate of completion from HVAC technical courses and 5+ years of hands-on HVAC experience, or equivalent combination of education and related experience, required
• Understanding of the installation and service of residential and light commercial HVAC equipment, such as furnace, air conditioning, and residential ductless, is required
• HVAC Field service, technical support, or certified trainer experience is preferred
• Strong computer proficiency including use of Microsoft applications and virtual meeting tools, required
• Ability to build PowerPoint presentations and coordinate, facilitate, and lead in-person and remote training sessions, needed
• Ability to effectively multi-task and handle deadlines
• A positive attitude, passion, and ambition to succeed
• Strong attention to detail and accuracy

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range: $6,108.34 - $11,316.67

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.