Customer Service Consultant

Service Consultant

Be the trusted expert clients rely on – join us as a Service Consultant and help shape the future of investment data services.

This is your opportunity to become a central figure in delivering exceptional client experiences at FE fundinfo. As a Service Consultant based in Brno, you'll be the go-to specialist for data workflows, helping clients optimize their operations and get the most out of our services. You'll work on meaningful projects, collaborate with a dynamic team, and have the chance to grow your expertise in a fast-paced, client-focused environment.

Your key responsibilities as a Service Consultant will include:

• Creating and publishing documents on behalf of clients, ensuring accuracy and timeliness
• Composing and disseminating regulatory reports to meet compliance standards
• Providing visibility into data workflows and aligning client expectations with available data
• Explaining complex data processes clearly and effectively to clients
• Managing client queries and communications via email, MS Teams, and video meetings
• Maintaining high-quality process documentation and delivering client projects independently

You will need the following experience and skills to join us as a Service Consultant:

• You must have 3+ years of experience in a client-facing role
• You will be proficient in MS Office, especially Outlook, Teams, and Excel
• You should have excellent written and spoken English communication skills
• You will be confident, analytical, and able to solve problems independently
• You must be comfortable hosting meetings and building strong client relationships

FE fundinfo is a leading investment management technology and data company connecting asset managers to distributors in the UK, Europe and Asia Pacific. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.

At FE fundinfo, we foster a collaborative and inclusive culture where your ideas are valued. You'll enjoy flexible working hours, hybrid work options, regular team events, and access to continuous learning and development opportunities. We believe in empowering our people to thrive both professionally and personally.

Benefits:

• Enjoy 140 CZK food vouchers for every day worked.
• Access to an Edenred Benefits Card for additional perks.
• Stay active with a company-paid Multisport card.
• 5 weeks of annual leave to recharge and relax.
• 3 sick days to take care of yourself when you need it.
• Boost your future with additional pension insurance contributions.
• Participate in team-building activities to strengthen connections.
• Benefit from an annual health check-up to keep your health in check.