Customer Service Representative

Job Responsibilities

Answer incoming calls, emails, or chats to assist customers with inquiries, orders, or issues.

Job Duties:

• Process quotes, orders, and information requests from the website, emails, and phone.

• Manage orders throughout the order process.

• Provide customers with product details, ship schedule, and tracking information.

• Assist customers after shipment with technical information, returns, and damage.

• Keep a positive and empathetic attitude with each customer interaction.

• Ensure turnaround times to customers are met.

• Provide detailed and accurate outputs.

• Consistent education on mechanical aptitude in order to master technical aspects of the product.

Skills and Qualifications:

• Experience in customer service, customer-facing, or sales in a commercial office environment.

• Excellent written and verbal communication skills.

• Excellent computer skills.

• Mechanical and math aptitude.

• Active listener.

• Ability to understand and relate to customer's expectations and main points.

• Ability to multitask in a fast-paced environment.

• Ability to work within a team environment.

Benefits once hired:

• Medical Insurance

• Dental Insurance

• Life Insurance

• 6 month and then annual performance and wage reviews

• Christmas Party and gift

•LMCU Ballpark annual employee outing, annual cookouts, and luncheons

• 401K

• PTO

*This is a drug-free workplace. All candidates must be able to pass a pre-employment drug screen and be willing to submit to a national background check. If you're interested in this position, please apply with a complete resume and work history.