Customer Success Manager - Dutch Speaker

Customer Success Manager - Dutch Speaker

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we're the largest in our industry and shaping the future of travel, together.

Our team is an 'Ohana of 700+ people around the world. We're passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One 'Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world's leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we've helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we've known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can't wait to see all that's to come.

About the Role

The Account Management team is a group of hardcore problem solvers and optimizers that love to crush. Our clients love us, and we love them. The Account Managers are a major part of that. We are like the doctors of FareHarbor – doing routine checkups on our clients, and suggesting improvements to their FareHarbor setup ensuring they are healthy and successful. This position is responsible for managing a portfolio of FareHarbor clients, optimizing their online client experience and selling through appropriate services. This role will be a combination of proactively suggesting changes to promote client success, upselling products to align with client needs, as well as addressing inbound requests to improve the online booking experience for FareHarbor customers. We are looking for a supreme problem solver; and creative individual who is willing to do whatever it takes for each FareHarbor account. This position requires you to be based in the Netherlands.

What You'll Do Here:

• Build and nurture relationships with FareHarbor accounts across Europe, with a particular focus on the Benelux market.
• Develop a deep understanding of client goals and needs to tailor solutions effectively.
• Continuously evaluate client performance through data analysis and regular communication, driving satisfaction, adoption, retention, and minimizing churn.
• Act as a trusted advisor by proactively suggesting improvements to enhance clients' performance.
• Identify opportunities for expansion and business development to drive revenue growth within your portfolio.
• Become a FareHarbor expert, resolving unique challenges clients face with online bookings and reservation management, ensuring high software adoption and customer satisfaction.
• Stay informed about online booking trends in the tour and activity industry, sharing insights with clients and highlighting FareHarbor's advantages over competitors.
• Collaborate across departments (sales, support, marketing, and more) to deliver the best results for clients.
• Work closely with the product team, providing feedback to influence future product direction and development.

Requirements:

• Legal authorization to work in the European Union.
• Proficiency in Dutch and English; additional European languages are a plus.
• At least 2 years of experience in sales or sales-oriented account management, ideally in B2B SaaS or Travel Tech environments.
• Excellent relationship building and communication skills, with a strong commercial mindset.
• Skilled in de-escalating situations and rebuilding rapport with clients.
• Result focused. Excellent prioritization skills and strategic mindset
• Flexibility to travel into countries in EMEA in order to visit partners and discover new opportunities.
• Strong time management, organization, and prioritization skills.
• A proactive self-starter and effective team player.
• Adaptability and flexibility in a fast-paced, dynamic environment.

Additional Skills:

• Experience with using Google Analytics or SEO tools is a plus
• Experience with Salesforce, Hubspot or other CRM systems is a plus.

Benefits:

• Global leave benefit
• Pension Plan
• Central Amsterdam Location
• Discount CZ insurance
• Working in a multicultural environment - 45 different nationalities
• Commuting allowance for public transport & subsidized lunch
• Wellness benefits (Headspace subscription & wellness webinars)
• Hybrid friendly
• Work-from-home assistance
• Educational Opportunities
• Social hours & events and team-building
• 26 vacation days per year

Salary Range:, plus 10% bonus potential

At FareHarbor, we believe making experiences better for everyone starts with fostering a workplace where every voice is heard and everyone is empowered to thrive. We're committed to inclusion, welcoming all qualified job seekers to apply and join our 'ohana.

FareHarbor is an equal opportunity employer in accordance with all applicable federal, state and local laws. We do not discriminate on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, national origin, disability, age, or veteran status, or any other classification protected by federal, state, or local law. If you need adjustments during the application or interview process, or on the job, we're here to support you. Please reach out to your recruiter to request any accommodations.