Ecommerce Account Manager - Fanatics Collectibles

Job Title

Topps is scaling fast across Europe and we want fresh, entrepreneurial talent to accelerate our online growth. You might be a recent graduate or an eCommerce executive with 12-24 months' hands-on trading exposure, what matters is your drive, curiosity and willingness to own results. This is a full time role, in the designated office 5 days per week.

Key Responsibilities

Marketplace Management

• Launch topps.com on strategically identified marketplaces across EMEA.
• Take day-to-day responsibility for our storefronts: pricing, listings, stock checks.
• Coordinate stock allocations and listing optimization with internal teams (operations, product, merchandising).
• Develop marketplace strategy (content, promotions, marketing) to maximize sales, brand visibility, and ROI.
• Test new ad formats, keywords and deals; report what moves the needle.

Direct-to-Consumer (Topps.com)

• Liaise with operations, merchandising, product, and other cross-functional teams to ensure smooth operations and timely releases. From product launches to on-site marketing and content updates.
• Monitor traffic, conversion and bounce-rate dashboards in partnership with eCommerce analyst; suggest quick UX or content tweaks.

New Customer Development

• Identify and onboard new 3P customers, managing the full cycle from contract negotiation to go-live.
• Evaluate potential partners, assess market fit, and propose solutions that expand our eCommerce footprint.

Performance Reporting & Analytics

• Track weekly/monthly KPIs (sales, traffic, conversion, margin), providing insights and recommendations to leadership.
• Present regular updates on marketplace performance, promotional effectiveness, and pipeline opportunities.

Commercial Innovation & Problem-Solving

• Develop innovative strategies to overcome challenges (e.g., brand competition, stock constraints).
• Proactively recommend new product assortments, marketing tactics, or site enhancements.

Qualifications & Experience

• 1–3 years in eCommerce trading, digital merchandising, growth marketing or a standout internship/grad role with measurable impact.
• Comfortable in at least one toolset: Amazon Seller Central, Shopify, Magento, Salesforce Commerce Cloud, GA4, Excel/Sheets (pivot tables).
• Evidence of hitting a hard KPI (sales, CVR, ROAS, margin) and explaining the "why" behind results.
• Clear, concise communicator who can work with creatives one hour and supply-chain the next.
• A side-hustle, campus venture or hack-day project that shows entrepreneurial spark (tell us about it!).

Skills & Attributes

• Entrepreneurial drive – energized by blank-sheet problems and quick to turn ideas into tests.
• Data fluency – pulls and interprets GA4/Seller Central numbers, turning insights into action.
• Growth mindset & learning agility – masters new tools or marketplaces in weeks; iterates fast.
• Commercial instinct – balances pricing, promo and ad-spend levers to hit both sales and margin goals.
• Clear communicator & collaborator – translates insights for creatives, ops, and leadership to keep projects moving.

Why Join Topps?

• Opportunity to shape eCommerce strategy for iconic collector products beloved by fans worldwide.
• A dynamic, collaborative environment where initiative and innovation are valued.
• Autonomy to drive growth across multiple key channels and direct site (Topps.com).
• Professional growth via cross-functional collaboration, managing high-profile product launches, and expanding our presence across EMEA.

If you're ready to deliver strong commercial results, lead critical marketplace channels, and champion a best-in-class direct-to-consumer experience, we'd love to hear from you. Apply now to help us accelerate our eCommerce growth across EMEA.