Technical Support And Trainer

Technical Support And Trainer

FAAC Technologies, leader in the access control automation business with over 3,700 employees across 5 continents, 18 production sites in Europe, 53 commercial branches in major countries, and a network of over 29 countries served by official distributors, is looking to strengthen its team. They are seeking a Technical Support and Trainer.

The candidate will be placed within the Installation and Maintenance Service team to support and train field technicians on the installation, maintenance, and troubleshooting of our products, with a particular focus on alarm and access control systems.

Main Activities

• Internal technical training for technicians and the Customer Service Management team on the FAAC product range – COMETA – MAGNETIC
• Active field training with ACS on product issues and training on the field
• Writing of educational materials, technical manuals, and support documentation
• Technical evaluation and training support for Certified Service Companies
• Technical collaboration with the Technical Information and Training Service for the analysis and resolution of installation problems leading to the release of the CE Declaration of Conformity
• Collaboration with the Installation and Maintenance Service, Customer Service Orders, and Customer Service Management offices for the resolution of installation and/or product repair issues reported by the market
• Analysis and interface with the company's technical offices to resolve complex problems and transfer technical knowledge

Skills and Requirements Required

• Previous experience of at least 10-15 years in the security sector, with a particular focus on alarms and access control systems
• Technical technician's diploma, preferably with an electrical focus
• Knowledge and management of maintenance contracts, particularly in the banking sector with experience in the alarm and access control systems' impiantistica
• Excellent ability to interact with different company functions and the ability to adapt to complex and dynamic contexts
• Orientation towards problem-solving and the management of technical issues
• Management and organization of internal resources
• Availability for travel for technical support or training activities

At FAAC Technologies, our commitment to equality and inclusion reflects our intention to cultivate a work environment that acknowledges and values the uniqueness of each individual and embraces diversity in all its forms. The position is open to candidates from all backgrounds, regardless of ethnicity, gender (Law 903/77), sexual orientation, or disability. Apply now and help us create a workplace where everyone feels valued and included.