Customer Service Specialist Direct Export

Customer Service Specialist Direct Export

FAAC Technologies is a global leader in access and parking solutions, with over 4,400 employees in 31 countries across 5 continents. Headquartered in Bologna, Italy, and founded in 1965, we design innovative systems that simplify and secure the movement of people and vehicles—whether through automated gates, access control, doors, or smart parking solutions. Our two main business areas, Access Solutions and Parking Solutions, serve customers worldwide with a commitment to quality, innovation, and service.

At FAAC Technologies, as a Customer Service, you'll find the best of both worlds: the reach of a global corporation with the close-knit culture of a local business. With operations in over 30 countries, here you can build a truly international career, without compromising the autonomy and flexibility that allows you and your clients to unlock new possibilities.

Here, your ideas open doors. Your talent opens opportunities and, together, we open worlds.

The Role

FAAC Technologies is currently looking for a Customer Service Specialist Direct Export for its headquarters in Zola Predosa, Bologna.

The successful candidate will manage the back-office activities related to the order input and order check (master data conditions). In addition, he/she will support the Sales Area Managers with analysis and reporting activities and offer preparation.

Key Responsibilities

• Input the orders received from the customers according to the established rules, by using the company IT systems of the Sales Portal, Configurator and SAP ERP
• Support the customers, forwarding them the correspondent sales order confirmation to the customer
• Verify the commercial conditions (payment terms, discounts, Incoterms…), by creating or modifying them into SAP
• Support the Sales Area Managers in the preparation of offers
• Prepare basic analysis and reports on sales statistics, margins, discounts
• Provide the customers with fast and efficient answers concerning the status of the order and goods availability
• Minimize the impact of the eventual shipment delays or logistic claims and returns, by speeding up the resolution and giving a reply to the customer
• Monitor the credit situation of the customer, by forwarding the credit limit information, credit exposition, expired invoices and where required the complete statement of account
• Satisfy the customers' requests regarding the sending of the commercial and fiscal documentation (invoices, credit notes, debit notes, customs notes, orders), technical data sheets or marketing brochures

What Do You Need To Be Successful?

• Previous experience of minimum 5 years in Customer Service roles inside well-structured companies
• Good knowledge of the Customer Service logics
• Fluent in English, both written and spoken
• Knowledge of Russian language will be considered as a plus
• Good knowledge of the Microsoft Office package
• Technical competences in the mechanical or electronical domain will be considered as a plus
• SAP ERP knowledge will be considered as a plus
• Strong customer orientation, both internal and external, with excellent interpersonal skills
• Team spirit and collaboration

Time to unlock new opportunities? Join us and open the door to your future! At FAAC Technologies, our commitment to equality and inclusion reflects our intention to cultivate a work environment that acknowledges and values the uniqueness of each individual and embraces diversity in all its forms. The position is open to candidates from all backgrounds, regardless of ethnicity, gender (Law 903/77), sexual orientation, or disability. Apply now and help us create a workplace where everyone feels valued and included