Customer Success Manager

Customer Success Manager

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

About the Role: We're looking for a passionate and customer-focused Customer Success Manager (CSM) to join our growing team. As a CSM, you'll play a key role in helping customers achieve success with our solutions—driving adoption, engagement, and long-term satisfaction. You'll partner closely with customers to understand their goals, ensure they derive maximum value from our products, and serve as their trusted advisor throughout their journey.

What You'll Do

• Build and maintain strong relationships with a portfolio of customers, ensuring they achieve their desired business outcomes.
• Develop a deep understanding of our solutions to guide customers through adoption, usage, and optimization.
• Monitor customer health and engagement, identifying opportunities to improve adoption, mitigate risk, and drive retention.
• Conduct regular check-ins and business reviews to communicate value, share insights, and align on goals.
• Collaborate cross-functionally with internal teams (Sales, Support, Product, and Marketing) to advocate for customer needs and ensure a seamless experience.
• Identify and support renewal and expansion opportunities by demonstrating the ongoing value of our solutions.
• Capture and share customer feedback to help improve products, services, and processes.
• Contribute to the continuous improvement of Customer Success programs and best practices.

Skills & Experience

• Experience in a customer-facing role (Customer Success, Account Management, or Consulting), ideally within a SaaS or technology environment.
• Strong communication and relationship-building skills with a customer-first mindset.
• Ability to quickly learn and articulate technical concepts to both technical and non-technical audiences.
• Proven success managing multiple priorities and driving measurable results for customers.
• Experience presenting business reviews or customer success plans to executive stakeholders.
• Analytical, data-driven approach to understanding customer health and identifying growth opportunities.
• Collaborative team player who thrives in a fast-paced, evolving environment.

Qualifications

• Bachelor's degree in Business, Computer Science, or a related field (or equivalent practical experience).
• 3+ years of experience in a customer-facing role within a SaaS, cloud, or technology company.
• Passion for customer success and continuous improvement.
• Excellent communication and problem-solving skills.
• Ability to travel up to 10% as needed.
• Proficiency in English required; additional languages are a plus.

Why Join Us

You'll be part of a team that's committed to helping customers succeed and making a positive impact through technology. We value collaboration, curiosity, and continuous learning—and we're looking for people who share that mindset.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Equal Employment Opportunity: It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job.