IT Support Specialist - Technology Risk

IT Support Specialist - Technology Risk

EY Technology: Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have over 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients' services we deliver, and it is key to us being more innovative as an organization.

Client Technology – focuses on developing new technology for our clients it enables EY to identify new technology-based opportunities.

The opportunity

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better.

EY is looking for an IT Support Specialist to support project delivery, team management, client relationships management and business support in the Technology Risk domain.

Your key responsibilities

• Provide support in managing projects on IT Audit, third party risk management, software asset management, Service Organization Controls Reporting (SOCR), Privacy Solution champion for one or more solutions mentioned above.
• Demonstrate and apply a thorough understanding of IT trends to identify the engagement and client service issues and communicate this information to the engagement team and client management through written correspondence and verbal presentations.
• Demonstrate and apply strong project management skills, inspire teamwork and responsibility with engagement team members, and use current technology and tools to enhance the effectiveness of deliverables and services.
• Understand the firm's business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity.
• Analyze business, financial and IT systems, and other data processing problems to identify risks and improvements in computer systems and IT-enabled business processes.
• Assist clients in strengthening internal controls and improve IT and business performance. Collaborate with other members of the engagement team to plan the engagement and develop work program timelines, risk assessments, and other planning documents.
• Ensure high quality in client service by directing daily progress of fieldwork, informing supervisors of engagement status, and managing staff performance.
• Maintain long-term client relationships and networks. Cultivate business development opportunities.
• Assist with off-site technologies support for firm sponsored functions/meetings.
• Maintain a thorough understanding of EY Technology's organization and service offerings in order to identify how best to address end user technology needs and incidents.
• The role receives direct oversight from a supervisor with regular contact to assign and monitor activities.

Skills and attributes for success

• Strong project management abilities, solid understanding of IT risks and controls and proven decision-making and analytical skills
• Highly professional with ability to work in challenging, diverse and evolving client environments
• Flexible with the ability to learn quickly and leverage skills in new situations
• Excellent verbal and written communication skills
• The ability to build strong client relationships
• Strong team working skills are essential
• Strong presentation and facilitation skills
• A passion to contribute to the growth of the practice
• Strong Microsoft Office skills

To qualify for the role, you must have

• A bachelor's degree in information systems, CA, commerce, computer science, MS in relevant engineering discipline, business, finance and/or any other related major.
• Candidates must also possess or be actively pursuing related professional certifications such as CISA, CISSP, CISM or CIA CISA / CFE / CIPM / CIPP preferred
• OX experience considered an asset
• Prior Big 4 experience a plus
• A minimum of 5 years of experience in managing and/or leading projects, information technology operations, internal audit or internal controls
• Experience with project management, information security or IT operations based in large enterprise resource planning systems, such as SAP would be considered an asset
• Experience in Internal audits / IT Audit / Technology Risk in Banking / Financial services preferred.
• Willingness to travel
• All academic qualifications must be ZAQA certified

Ideally, you'll also have

• Experience in at least one of the following: financial statement audits; internal audits; operational audits; IT general controls assessments; Service Organization Control reporting engagements; and, ERP security and controls reviews (SAP, Oracle or PeopleSoft)

What we look for

As an ambassador for the IT Risk & Assurance team, you will need to build a strong network internally and be able to exceed our clients' high expectations. We are seeking high performing individuals who have been recognized for exceeding expectations.

Core consulting skills: Advanced data & evidence management, client management on remediation programmes, driving innovation & continuous improvement

Technical skills

• Strong technical insight, practical knowledge & capability in your specialist capability Versatility
• Proven ability to adapt and learn in an innovative environment.

What we offer

At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. It's one of the many reasons we repeatedly win awards for being a great place to work.

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being.

Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that's right for you

Here is what you need to do

If you can demonstrate that you meet the criteria above, please contact us as soon as possible. By sending your up-to-date CV, Cover letter, and all professional and academic qualifications on or before 31st August 2025.

EY is an equal Opportunity employer.