Service Desk Technician I

Technician I

At Extra Space Storage, if it matters to you, it matters to us! It is a really exciting time to be at Extra Space Storage! We got our start in 1977. Today we are a New York Stock Exchange-traded company leading the self-storage industry in more ways than one. But in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. We offer a fast-paced collaborative environment where each of us directly contributes to the company's success. Come join us and find out why so many of our employees recommend Extra Space Storage as a great place to work.

A Technician I will provide Tier I end-user help desk support by allocating, configuring, delivering, troubleshooting, and maintaining systems and software. A technician I will support internal company corporate and remote site locations while having the ability to work a variety of shifts. Technician I will escalate issues that extend beyond the Tier I span of control. Directly supervised in all aspects of work.

Primary Responsibilities:

• Resolve Help Desk tickets according to SLA
• Resolve customer issues via phone, email and computer chat
• Provide customer assistance by troubleshooting and resolving issues relating to computer systems, hardware, software, telecommunications, printers and networking
• Accurately document customer interactions in a service desk ticketing system
• Escalate issues to the next Tier with next level of difficulty
• Install, make changes and repair computer hardware and software
• Follow-up with customers to ensure issues are resolved
• Follow detailed training and "how to" documents to resolve tickets

Job Specifications

• Basic technical experience with Windows operating systems and computer hardware
• Excellent customer service skills
• Eagerness to learn
• Enthusiastic and positive attitude
• Flexibility to work assigned shift which can include Saturday's and Sunday's as shift demands
• Detail oriented
• Highly organized to manage assigned Help desk tickets to resolution
• Follow Help Desk practices and procedures

Education and Experience

• High school diploma or GED required
• Associates or Bachelor's degree a plus
• Help Desk experience or work equivalent a plus
• A+ and/or Network+ certification a plus

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Applications Deadline: Applications will be accepted until the position is filled.