IT Service Desk Technician I

Service Desk Technician I

At Extra Space Storage, if it matters to you, it matters to us! It is a really exciting time to be at Extra Space Storage! We got our start in 1977. Today we are a New York Stock Exchange-traded company leading the self-storage industry in more ways than one. But in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. We offer a fast-paced collaborative environment where each of us directly contributes to the company's success. Come join us and find out why so many of our employees recommend Extra Space Storage as a great place to work.

Starting Pay Range: $21.00 - $35.00 Hourly

Please note that this is a HYBRID position, requiring this person to work onsite at our Buffalo, NY office 2 days per week and the flexibility to work 3 days fully remote.

We're currently hiring for a Service Desk Technician I for our Buffalo, NY office. In this position, you will provide full end-user service desk support by allocating, configuring, delivering, troubleshooting, and maintaining systems and software. You will support internal company corporate and remote site locations in a fun, fast-paced, and challenging environment.

Essential Duties and Responsibilities:

• Ability to identify, troubleshoot and resolve Level One technical issues relating to computer systems, hardware, software, telecommunications, printers and networking.
• Assist internal employees who are experiencing any procedural or operating difficulty with the use of company applications, products or services.
• Respond to requests for technical assistance via phone, in person, or remotely using remote desktop software.
• Communicate effectively and concisely, both verbally and in writing.
• Identify and escalate issues requiring urgent attention or a higher level of knowledge.
• Identify common issues and report those issues to management.
• Ability to work in a team environment.
• Follow Service Desk practices and procedures.

Education and/or Experience:

• High School Diploma or GED with one year or more of Help Desk experience; or equivalent education
• A+ Certification is preferred
• Previous experience with Windows 7 and 8 and Microsoft Office 2013 Suite
• Demonstrated interpersonal skills and openness to new technologies
• Excellent analytical, interpersonal as well as verbal and written communication skills
• Ability to thrive in a fast paced, decentralized work environment

We pride ourselves on hiring top talent and provide the following benefits and more:

• Well defined career paths
• Eligible for Medical, Dental, and Vision benefits
• Health Savings Account (HSA) or Flexible Spending (FSA)
• Company paid Life, AD&D, and Short & Long Term Disability
• 401K with company match after 90 days of service
• Holiday pay and paid time off
• Extensive Wellness Program and various Employee Discount Programs
• Personal Health Advocate

If you are a current Extra Space employee, please apply through Jobs Hub in Workday.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applications Deadline: Applications will be accepted until the position is filled.

The posted pay range for this position may include values below the applicable minimum wage. Extra Space complies with all federal, state and local wage laws and does not pay employees below the legally mandated minimum wage.