IT Support Associate - Remote Eligible

IT Support Specialist

We at Expedock are reinventing the multi-trillion-dollar industry of global shipping and supply chain by harnessing the power of artificial intelligence and data processing. We collaborate with leading logistics businesses worldwide, helping them streamline their intricate logistics processes and enhance transparency.

We're looking for an IT Support Specialist to be the go-to person for keeping our systems, devices, and networks running smoothly. This role is perfect for fresh graduates or those with up to 2 years of IT experience who are eager to grow their skills in troubleshooting and remote support.

What You'll Do:

• Provide first-line technical support to employees, diagnosing and resolving issues related to computer systems, software applications, hardware devices, and network connectivity.
• Install, configure, and troubleshoot MacOS and Windows operating systems, peripherals, and common office software.
• Monitor and maintain network connections, identifying and resolving connectivity issues.
• Maintain, upgrade, and manage company SaaS tools.
• Track and manage system/application access, ensuring permissions are updated for new hires and leavers.
• Reformat laptops, set up workstations, and prepare hardware for new starters or upgrades.
• Keep accurate documentation of IT tasks, issue resolutions, asset inventories, and software licenses.
• Stay updated on new technologies and suggest improvements to enhance company IT operations.

What You Need:

• Fresh graduates in Information Technology, Computer Science, or related fields are welcome to apply.
• Up to 2 years of experience in IT support or a related role is an advantage.
• Knowledge of MacOS and Windows operating systems, including their installation, configuration, and troubleshooting.
• Good communication skills and a willingness to learn.
• Ability to work independently and as part of a team in a fast-paced environment.