Associate Account Manager /アソシエイト アカウント マネージャー (tokyo)

Associate Account Manager

Travel Partnerships and Media helps partners deliver excellent traveler and B2B experiences, driving growth for them and the EG marketplace through competitive supply, a valued advertising and travel media network, and affiliate solutions.

The Associate Account Manager's primary responsibility in their assigned portfolio is to initiate, develop and maintain a high-quality portfolio of hotel products (i.e., relevant, attractive, and competitive) for Expedia's fast-growing global customer base. In doing so, Associate Market Managers will also continuously work with their hotel partners to help them maximize the production potential from their participation in the Expedia marketplace by smartly utilizing the power of Expedia unique data insights, marketing, distribution, and revenue management toolset.

In this role, you will:

• Develop and sustain strong partnerships by providing relevant data insights and high-quality needs-based consulting services to hotel partners (e.g. revenue management advice, marketing opportunities on the Expedia Group marketplace)
• Ensure that partner hotels' products (content, rates, and availability) are consistently optimized on Expedia Group sites to maximize customer conversion
• Secure additional lodging rates and availability information over high demand and compression periods to satisfy traveler needs
• Secure seasonal deals and promotions to support the brands' merchandising and marketing efforts
• Continuously promote and develop hotel partners' high engagement with Expedia Group's full suite of: Unique market insights (partner reports, competitive data, key performance drivers), In-house revenue management tools (Rev+), Marketing and merchandising opportunities (dynamic promotions, packages, member deals, mobile offers), Specialized brands (e.g. Media Solutions) potential opportunities, Self-service tools (Expedia Partner Central)
• Guide and support Hotel Partners to deliver the best traveler experience
• Meet performance targets and execute effectively based on KPI metrics
• Conduct regular self-learning to improve skills
• 20 - 30% of travel will be required for this position, based on business needs
• Other reasonable duties, as assigned

Experience and qualifications:

• Native proficiency in Japanese
• Business-level proficiency in English
• Bachelor's degree; major in tourism or hospitality a plus but not required, or equivalent related professional experience
• 0-6+ years of experience in account management, partner/client success, consultative sales, or related field
• Passionate about travel
• Work autonomously and collaboratively with a diverse team
• Possess a strong appetite for innovative technology, fast-changing business environment, and data driven decision-making
• Prioritize and multi-task effectively to achieve critical targets, goals, and/or strategic objectives set by E4B leadership team
• Continue to follow up when facing testing situations.
• Present ideas and directives clearly and persuasively
• Demonstrate analytical skills with market trends, partner performance, and competitor analysis to address business and partner needs.
• Proactively and consistently demonstrate the unique value proposition of partnering with Expedia Group
• Possess a growth mindset, consistently using feedback to improve in role/company
• Strong negotiation skills
• Relationship builder; earns the confidence of others. Bridges and sustains solid partnerships based on mutual support through a collaborative style
• Drive for results