Account Manager (cebu)

Account Manager

Exely is a global IT company specialising in online solutions and websites for the hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience.

The role in a nutshell

The Account Manager is responsible for managing a portfolio of assigned hotel accounts, ensuring client satisfaction, driving revenue growth through upsell and retention, and actively contributing to the financial health of the organization by managing accounts receivables and re-contracting processes. This role requires a strategic approach to diverse client types, including those considered non-target.

As an Account Manager, you will:

• Client relationship & strategic management: maintain relationships with existing partners
• Revenue growth & upselling: upsell fixed price products
• Working with non-target hotels: sell solutions to non-target hotels, working with marketing leads
• Retention & customer satisfaction: working with retention tasks and maintain customer satisfaction
• Contract management & Re-contracting: re-contracting work
• Accounts receivable (AR) management: working with accounts receivables
• Internal collaboration & reporting: other operational tasks