Customer Service Agent

Customer Service Agent

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you!

Our operation in Comox is taking flight and provides our team members with an amazing opportunity to work with one of our many different airline partners.

Come join us! Executive Aviation is hiring Customer Service agents at the Comox Airport (YQQ) who love working in the tourism industry. This role reports directly to an amazing Operations Manager who is there to support you.

What do we offer? Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $19.15-$22.10/hour. We offer comprehensive Health benefits for all part- and full-time team members. We also have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities

Our customer service agents are responsible for creating a safe and stress-free experience for travelers as they begin and end their journeys:

• Helping passengers check-in
• Supporting self-serve kiosks
• Preparing aircraft for on-time departures
• Facilitating deplaning and boarding of passengers
• Greeting passengers who are arriving from flights
• Following airline specific check-in policies and procedures
• Positively work airline crew
• A physical ability to consistently lift up to 70lbs/32kgs
• Light grooming duties
• Kindly enforce airline and airport policies and procedures to passengers
• And more!

Qualifications

• You are a true customer service champion with a minimum of two years’ in a customer-facing role
• You bring a proven track record of punctuality and reliability and understand that performing on time is a cornerstone of airline service
• You love to multi-task and are comfortable in a fast-paced where time pressures are a way of life
• You are a great communicator in both individual and group settings and have a demonstrated proficiency with computers and software.
• Completion or working towards completion of Travel and Tourism Diploma, Marketing or Business Diploma
• Previous airport experience would be considered an asset
• Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays
• An ability to meet all conditions of employment:
• A criminal background check