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L1 IT Customer Support With German And English
Assist customers in troubleshooting and resolving their IT hardware and software issues
Timișoara, Romania
Entry Level
1 month ago
EVERIENCE
A provider of IT services and solutions, specializing in user support, infrastructure management, and digital transformation.
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L1 It Customer Support With German And English
We are searching for tech-savvy enthusiasts! If you enjoy using computers and find satisfaction in helping others find the ideal solution, you are our future colleague! And you'll also be considered a hero when you solve our customer's challenges.
What we'll achieve together:
- Provide accurate and optimal IT solutions via telephone, e-mails or chat;
- After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware);
- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
- Follow-up the existing back-log;
- Comply with project's performance indicators;
- Communicate with other designated teams and escalate complex issues.
This job is the right for you if:
- Spoken languages: fluent German and English (B2/C1);
- Technical college or university is not mandatory as necessary training will be ensured;
- Previous customer support experience is an advantage;
- Excellent customer service abilities: client orientation, active listening and interpersonal skills;
- Ability to work in a dynamic environment and to multitask;
- Availability to work in shifts.
What we offer:
- Permanent contract
- Central building offices with an excellent view of the city, top facilities and equipment
- Competitive salary
- Performance bonus
- Expense account for holidays
- Meal tickets and gift vouchers
- Training opportunities
- Regina Maria medical package
- Extra vacation days
- Fruits on the house
What about choosing much more than a job? #AJobThatMakesSense
All our positions are open to people with disabilities
About EVERIENCE
A provider of IT services and solutions, specializing in user support, infrastructure management, and digital transformation.