Implementation Specialist - Remote Eligible

EVERFI Western Region Implementation Specialist

EVERFI is a leading provider of digital education content, empowering organizations to drive direct impact in communities on important social issues from financial wellness and mental health to workplace culture. Since 2008, we've reached over 41 million learners worldwide and earned recognition from Fast Company, Fortune, and GSV for our innovation and impact.

The Western Region Implementation Specialist is responsible for driving the adoption of EVERFI's courses in K12 classrooms within the region. This person, ideally located in either Pacific or Mountain Standard Time states, is pivotal in achieving sponsor activation goals and ensuring customer satisfaction. The Specialist will take full ownership of their region, managing a quota and engaging directly with educators to promote EVERFI's resources. This position involves both remote support and travel to provide hands-on training and support to educators, ensuring successful course implementation and increased awareness of K12 resources.

Responsibilities

• Take full responsibility for the adoption and activation goals within the assigned region, managing a quota aligned with partner objectives (schools, students, teachers, classroom events).
• Act as the primary point of contact for educators, providing exceptional customer service through various outreach methods (cold calls, social media, email campaigns) to develop and maintain strong partnerships.
• Conduct in-person and virtual training sessions to guide educators on how to effectively use the EVERFI platform, offering ongoing support to ensure successful implementation and usage.
• Serve as Schools Lead for Customer accounts in their region. This includes but is not limited to liaising between the Revenue team and K12 team, participating in partner meetings and providing updates to K12 team on progress to external partner goals.
• Work closely as the Schools Lead with the Customer Success team on monthly and quarterly business reviews, supporting external partner calls with impactful updates and K12 success stories.
• Promptly follow up with educators who have shown interest in EVERFI's courses, addressing their questions and highlighting the unique value of EVERFI's offerings to secure training sessions and meetings.
• Fulfill Classroom Connect requests from commercial partners, ensuring seamless integration and satisfaction.
• Collect and share meaningful anecdotes from students and educators with internal teams and external partners to showcase the impact of EVERFI's resources.
• Log all activities and interactions in the Customer Relationship Management system, maintaining up-to-date contact information and detailed notes on educator engagements.
• Stay informed about trends in the K12 education system, educational technology, and EVERFI's platform and courses, understanding standards alignment, educator challenges, and best practices.
• Other job-related duties as assigned.

Qualifications

• Bachelor's Degree preferred or equivalent relevant experience in the education field.
• 2 years of experience in the education industry, or related fields including but not limited to non-profits and technology start-ups, 3 years preferred.
• Ability to manage multiple tasks and deadlines while hitting & maintaining established goals & KPIs.
• Strong ability to work independently and in a remote environment.
• Experience developing and maintaining relationships with clients/educators.
• Ability to establish and maintain remote relationships with co-workers, cross departmentally and with external clients.
• Strong presentation skills, including proficiency with presentation, communication, and collaboration tools such as PowerPoint, Excel, Teams, WebEx, Zoom, Groove, Gong, etc.
• Experience using Salesforce.com or other data management systems preferred.
• Excellent written and verbal communications skills.
• Ability to conduct presentations.
• Ability and means to travel on a flexible schedule at least 40% of the time.
• Must reside in either Pacific or Mountain Standard Time states.