Everpro - Customer Success Manager (hybrid, Phoenix AZ) - Remote Eligible

Customer Success Manager (CSM) At ZyraTalk

As a Customer Success Manager (CSM) at ZyraTalk, you'll be the trusted advisor and primary point of contact for our most valued customers. You'll guide them through onboarding, ensure successful product adoption, and drive measurable outcomes that lead to retention and growth. Your mission: help customers get the most out of ZyraTalk's products while identifying opportunities for expansion and long-term partnership.

What You'll Do

• Develop and execute tailored customer success plans to drive product adoption, retention, and account growth.
• Partner with new customers during onboarding to ensure a smooth and successful launch.
• Conduct regular business reviews and health checks to assess customer satisfaction and identify improvement areas.
• Provide consultative support, insights, and best practices to help customers maximize the value of ZyraTalk's platform.
• Collaborate cross-functionally with Sales, Product, and Engineering teams to represent customer needs and influence product roadmap decisions.
• Identify upsell and cross-sell opportunities, managing renewals and expansion discussions with strategic customers.
• Contribute to the ongoing evolution of ZyraTalk's customer success strategy, tools, and playbooks.

Job Requirements

• 2–4 years of experience in Customer Success, Account Management, or related SaaS roles.
• Strong communication, relationship management, and problem-solving skills.
• A proactive, consultative approach with a passion for helping customers succeed.
• Ability to thrive in a fast-paced, high-growth environment and manage multiple accounts simultaneously.
• Experience with CRM or customer success tools (e.g., Vitally or similar) is a plus.

Why ZyraTalk

• Join a fast-growing AI company transforming customer communication for home service businesses.
• Work with a collaborative, forward-thinking team passionate about technology and results.
• Competitive compensation, growth opportunities, and flexible remote work

Where:

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role is open to candidates located anywhere in the Phoenix area. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits And Perks

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Continued investment in your professional development
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

Compensation

The on-target earnings compensation (base + commissions) for this position is $80,000 to $94,000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!