Customer Success Manager

Customer Success Manager

EventsAir is a leading provider of award-winning event management software to organizers of in-person, hybrid, and virtual events. Our software is used extensively across the APAC region and growing rapidly around the globe with an expanding presence in North America and Europe.

As a technology leader with a long 30-year heritage in the event-tech industry, our platform and services are trusted by more than 1100 professional conference organizers, associations, corporates, government, and universities. Capable of supporting small corporate events to large multi-faceted conference and exhibitions, the EventsAir platform has been used for some of the world’s most demanding events including the Rugby World Cup, London Olympics, and Birmingham Commonwealth Games.

Having recently secured major investment from private equity firm, The Riverside Company, EventsAir is now poised to expand and accelerate its global presence in the lucrative event-tech marketplace.

Hey there, customer champion! Are you ready to ditch the dull and dive into a role where tech meets events and people come first?

At EventsAir, we’re not just a leading SaaS platform helping organizations run unforgettable events—we’re a team of passionate problem-solvers who believe customer success isn’t just a department... it’s a mindset.

And now, we’re on the hunt for a Customer Success Manager who thrives on turning new customers into raving fans, guiding them through onboarding, training, and event-day success like the superstar you are.

As our new Customer Success Manager, you’ll be the go-to hero for new customers after they’ve signed on the dotted line. You’ll guide them through onboarding, help them nail their event goals, and keep them smiling every step of the way. Think of yourself as their trusted event tech sherpa.

What you’ll get up to:

• Manage multiple onboarding and training projects like a boss.
• Create and deliver tailored plans to help customers smash their event goals.
• Run online training sessions using our fab Learning Management System.
• Build relationships that last longer than a 3-day conference.
• Be the bridge between customer needs and internal teams.
• Check in regularly to ensure customers stay happy, informed, and ahead of the curve.
• Spot new sales opportunities and give our Account Managers a high-five (figuratively… or literally, your choice).
• Travel the globe (or just locally) on occasion for on-site training or event support.

Our role is a hybrid role based out of our new Milton Keynes office at Unity Place, not too far from the train station. Three days a week in the office is the norm!

What you bring to the party:

• 3+ years in a Customer Success role (bonus points if you’ve worked with SaaS or in events!)
• A+ communication and organizational skills.
• A curious mind and a hunger to become an EventsAir pro.
• A cool, calm, and confident vibe—especially when things get event-ful.
• The ability to work independently (but always feel part of the team).
• A sense of urgency, a love of ownership, and a get-it-done attitude.

What will you benefit from if you become an Airstar?

• Fantastic flexibility. We offer hybrid working to all employees regardless of role or level! Need to do the school drop off or pick- no problem, want to attend that school dance show where your kid’s starring center stage- no worries.
• We don’t like burn out. We offer 3 extra days of annual leave to encourage downtime over the Christmas period and help bridge the gap between the public holidays; to spend time with family and friends.
• We love socials! Socials at EventsAir are the bomb! We host socials for all to enjoy on our rooftop social area!
• Be a champion. We love to champion and promote causes close to our heart. Think: International Women’s Day, R U OKAY? And many more awesome causes. Grow through mobility! Apply for side steps, up steps, and secondments through different teams when role needs arise internally!
• Learn and develop. Use your personal L&D budget towards a course, or something to upskill yourself in your current role.
• Work from almost anywhere. Want a few extra days in that bustling city where you’re on vacation? Or want to head overseas and be around your family for longer? Use the Work from almost anywhere policy to work from anywhere for 2 weeks a year!
• Enjoy parenting! Use the extra maternity and paternity leave we offer on top of your statutory allowances to spend important time with your new family. Equally, if something unfortunate occurs use our miscarriage & still birth leave policy to assist in the transitional period you are both going through.
• Struggling? Reach out to our Employee Assistance Program offered to all employees and lock in a counselling session with an expert for solid advice.
• Recognize and be rewarded. Take part in our recognition program where you can earn points and vouchers for valuable work across your role and the business.