Teamleader Customer Service - Milieu

Teamleader Customer Service- Milieu

As Team Leader, you are responsible for directing, coaching, and developing a team within the Water and Soil Analysis department. You ensure the quality and efficiency of service delivery, stimulate growth and innovation, and are the link between strategy and execution within your team. You are a motivator and a substantive sparring partner who helps employees excel in their roles.

Function Description

Organizing, Optimizing, and Inspiring

• You develop a plan of action to optimize existing processes. You determine which actions need to be taken in the short and long term and ensure the implementation of these improvement trajectories.
• You are responsible for the execution of customer orders and oversee the process from the quote request, through the analysis in the laboratory, to the final result and invoicing.
• You are responsible for the smooth organization and optimization of the invoicing flow by automating and standardizing it as much as possible.
• You ensure optimal customer service by assisting your team with customer questions and complaints. You follow up on difficult cases yourself to stay on top of things.
• You guide and coach a team of 10 employees, also being responsible for team development; conducting performance reviews, identifying training needs, etc.
• You report to the Business Unit Manager.

Function Requirements

Result-oriented – Structured – Entrepreneurial

• You hold a master's degree, preferably in chemical or environmental science.
• At least 3 years of experience in a leadership role, preferably in a B2B technical or environmental setting.
• You have knowledge of change management processes, setting up work processes and structures. You are experienced/have a strong affinity with forecasting/KPI management, customer satisfaction, LEAN, and operational excellence.
• You have a proactive and quality-oriented attitude. You are decisive, customer-oriented, and commercially minded. You are flexible, critical, and know how to set the right priorities.
• You communicate clearly, concretely, and goal-oriented in Dutch and English. Knowledge of French is a big plus.
• You can get along well with ERP systems.
• Thanks to your charismatic personality, you motivate and inspire your employees and help them develop themselves.

Additional Information

What Can Eurofins Offer You?

If you are excited after reading the job description and can see yourself in the above criteria, we warmly invite you to apply via the application button!

You will join an ambitious and socially relevant organization that is committed to a cleaner air. Within your role, you have a lot of freedom, trust, and development opportunities.

• Permanent contract
• Salary based on your experience
• 20 legal vacation days + 6 ADV days
• Flat rate expenses and meal vouchers (€6/day)
• Excellent secondary employment benefits, such as group insurance, hospitalization insurance (DKV), and a company car
• A lot of freedom, autonomy, and the chance to contribute to a better living environment.

Interested?

For questions, contact Jelke Kneuvels (Corporate Recruiter - Talent Acquisition), reachable via Jelke.Kneuvels@etbnl.eurofins.com.

About the Company

Eurofins Scientific is an international "life sciences" company. Eurofins provides its clients in various sectors with a unique range of analytical tests and services to make life and our environment safer, healthier, and more sustainable. What you eat, the water you drink, your necessary medications? Eurofins works with the largest companies in the world to ensure that the products they supply are safe, their ingredients are authentic, and the labeling is accurate.

The accredited laboratories of Eurofins Milieu offer an extensive package of chemical, physical, and biological analyses in all environmental matrices in Belgium. With years of experience, it has extensive knowledge in the field of both routine and non-standard analyses, including analyses of special compounds and micro-pollution. Eurofins is a market leader in specialized research; clients include water quality managers, provincial and municipal authorities, environmental consulting firms, industry, and contractors. The Eurofins Milieu team consists of motivated experts and manage the process from sample collection to the digital reporting of the analysis results.