IT Infrastructure Service Desk Agent

IT Infrastructure Service Desk Agent

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 35 years, Eurofins has grown from one laboratory in Nantes, France to 62,000 staff across a network of over 1,000 independent companies in 61 countries, operating 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

Eurofins is one of the fastest growing listed European companies with a listing on the French stock exchange since 1997.

Eurofins IT Solutions India Pvt Ltd (EITSI) is a fully owned subsidiary of Eurofins and functions as a Global Software Delivery Center exclusively catering to Eurofins Global IT business needs. The code shipped out of EITSI impacts the global network of Eurofins labs and services.

The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. Young and dynamic, we have a rich culture and we offer fulfilling careers.

Job Description

Position Title: ITISC FET Europe Helpdesk Engineer

Reporting To: ITISC FET Europe Service Desk Manager / India Team Leader

Are you passionate about IT and eager to grow your career in a dynamic, international environment? Join our Service Desk team in India where you'll be the first point of contact for IT support across Europe — and where your ambition can lead you to a leadership role.

Objective:

As a Service Desk Engineer, you'll support over 16.2 k+ users across 17 different IT user zones in Europe, ensuring smooth operations for our laboratories, offices, and VIP users. You'll handle a wide range of IT issues, from Microsoft 365 to workplace hardware, and play a key role in delivering high-quality service.

What You'll Do:

• Provide 1st line IT support for end users across Europe.
• Troubleshoot and resolve issues related to: Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), Windows 10/11, Identity & Access Management, Printing and patching (desktop/server), Application triage and routing.
• Register, classify, and follow up on tickets using internal processes.
• Escalate complex issues to 2nd line support when needed.
• Contribute to documentation, knowledge base articles, and service catalog improvements.
• Identify and document workarounds and recurring issues.

What You Bring:

• Experience in a Service Desk or IT support role.
• Strong troubleshooting skills, especially with Windows and M365.
• Excellent communication skills in English.
• A proactive, "can-do" attitude and the ability to thrive in a fast-paced environment.

Nice to Have:

• Experience with Windows Server, Active Directory, or networking.
• Familiarity with BMC Helix ticketing system.
• ITIL Foundation certification.
• Knowledge of Azure, SCCM, or Intune.

Why Join Us?

• Work in a vibrant, multicultural team in India.
• Be part of a company that values growth, learning, and internal mobility.
• Gain exposure to a modern IT environment supporting critical business operations.
• Clear path to leadership for ambitious professionals.

Personal Skills:

• Team Player
• Smart worker
• Quick learner
• Willingness to work in 24x7 shifts.

Qualification: Bachelor's degree or comparable education

Experience: 3 to 6 years into Service Desk

Preferred Candidates:

• The successful candidate will have a self-motivated, get-it-done attitude; the ability to think critically; enjoy working with teams spread globally and across cultures; a desire to learn in new areas; and the discipline to pay attention to deadlines, details and quality.
• Good communication and interpersonal skills to interact with team in Europe
• BE Computer Science/MCA or any other Bachelor's degree with the right experience
• Will be an added advantage if worked on Laboratory related applications