Customer Support Representative

Customer Support Representative

Does a satisfied customer make you smile too? For the Amsterdam location, we are looking for a Customer Support Representative immediately. In this pivotal role, you will be the face to our clients.

Eurofins has high-tech laboratories in various sectors across the globe. Our people at Eurofins contribute significantly to global issues in areas such as environment, food safety, and overall health. Employees are proud of the work they do and experience a lot of freedom and responsibility in their roles. Eurofins structurally invests in the personal development of talent, both in terms of leadership, growth potential, and in-depth knowledge.

Job Description

What will you do as Customer Support Representative?

As a Customer Support Representative, you will work within the Customer Support team and contribute to providing the best service to Eurofins' customers. Together with your colleagues, you aim to relieve customers and handle incoming questions as well and quickly as possible.

Responsibilities:

• You make customers happy!
• Pick up and prioritize incoming questions
• Related administrative tasks
• Think about how to better serve the customer

In short: you are the face and voice of Eurofins for the customer and are the first point of contact for the customer, colleagues of Eurofins laboratories, and Sales.

Job Requirements

Who are you?

• You have at least a HAVO or MBO diploma;
• Available between 24-40 hours per week;
• Human interaction gives you energy;
• Solving problems motivates you;
• You communicate clearly and listen well naturally;
• Satisfied customers bring you a smile!
• You speak good Dutch and English
• Knowledge of chemistry/related work experience is a plus

Additional Information

What do we offer?

• Home or hybrid working is possible;
• A professional, challenging, and innovative working environment;
• Good accessibility by private and public transport;
• Attractive working conditions, including remote work and travel expense reimbursement;
• You join a close-knit team where you share your experiences;
• Contribute to a safer and healthier living environment;
• You get the chance to take responsibility and grow with the company.

At Eurofins in Amsterdam, there is a pleasant working atmosphere and room for your input. Collegiality and teamwork are highly valued.

Interested? If you are enthusiastic after reading this job post, we would like to see your CV and motivation.

Eurofins Scientific is an internationally listed life sciences company that provides its clients with high-quality laboratory research and advice. Eurofins is a global leader in the field of bio-analytical testing for food, water, environment, cosmetics, pharmaceutical products, and contract research for agro science. Our people at Eurofins contribute significantly to global issues in areas such as environment, food safety, and overall health.

Eurofins consists of approximately 63,000 employees worldwide, spread over 950 state-of-the-art laboratories and is active in 60 countries with a pro-forma revenue of €6.95 billion in 2024. Mail this to: HRomegam@eurofins.com