Customer Service Representative (hybrid)

Customer Service Representative (Hybrid)

Primarily responsible for the ongoing task of general customer service, including answering phone calls, responding to emails, and closing client service tickets. The Customer Service Representative serves as our customers' primary point of contact within the company.

• Routine use of computers and phones
• Routine use of the Laboratory Information Management System (LIMS)
• Routine customer notification on testing status
• Routine coordination of incoming testing
• Maintain accurate client files and accounts
• Monitor status of testing for completion

High school diploma required

• Preferred prior sample management experience
• Valid Driver's License
• Communicate effectively, both orally and in writing; very strong organizational skills
• General familiarity with overall laboratory services and various regulatory programs is essential to success.
• Detail oriented; work independently, yet be part of the team; satisfactory technical skills, including logical thinking and deductive reasoning.
• Handle multiple priorities; professionalism; problem solving; handle medium stress level; organized thinking process; multitask; able to retain large amounts of information.

Candidates currently living within a commutable distance of Moundsview, MN are encouraged to apply.

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holiday

Position is full-time, Monday - Friday 8:00am-4:30pm. In office required for training and onboarding, then flexible up to 2 days remote. Some work performed in a warehouse setting with elevated noise levels

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Eurofins USA Food Testing is a Disabled and Veteran Equal Employment Opportunity employer.