Administratieve Customer Support Medewerker

Administratieve Customer Support Medewerker

We are looking for a cheerful and motivated colleague who is the hub between our customers and our company. In this role, you will be the first point of contact for our clients. For the Customer Support department of the Amsterdam branch, we are looking for a:

(Administrative) Customer Support Employee

The Customer Support department operates between 08:00 – 18:00 hours and is the first point of contact for our clients in the Netherlands and abroad, the account managers, the various laboratories, and our own transport service. You will be the first link between customers and the Account Managers or Analytical Service Managers.

What will you do as an (Administrative) Customer Support Employee?

You will become part of the customer support team, consisting of 12 driven and energetic employees and managed by Anne, the Department Manager. You will be responsible for providing optimal service to (international) clients of Eurofins. Together with your colleagues, you aim to relieve customers. You will support the customer with the possibilities of our digital portal, answer their questions about existing prices or standard delivery times. You will support the Analytical Service Managers with your administrative skills and conduct proactive customer communication about pending samples.

You will be responsible for the optimal handling and processing of incoming questions and comments, both by phone and email. You will ensure the correct data of our customers in our CRM system. Additionally, your sharp eye will detect any changes in the report layout.

In short: you are the oil in the machine of the Customer Support. Your work ensures that customers receive immediate answers and that your colleagues can do their work optimally. Thus, you are part of the voice of Eurofins for the customer.

Function Requirements

• MBO work and thought level through education or experience
• You are administratively strong and have an eye for detail
• You are customer-service and goal-oriented, communicate concretely, clearly, and can listen well
• You have a good command of the Dutch and English languages
• You are flexible, stress-resistant, solution-oriented, and have the ability to quickly switch and adapt
• You are focused on working together with your colleagues

Additional Information

You will become part of the fast-growing and dynamic company Eurofins, adding a solid experience to your CV. With a growing number of branches in the Netherlands and abroad, Eurofins offers opportunities for talent, both nationally and internationally. Additionally, we guarantee that you will meet ambitious and driven colleagues at every branch.

• A market-conforming salary;
• Excellent secondary employment conditions, such as a pension plan and discount on health insurance;
• 25 vacation days and 8% vacation allowance;

Contact and Apply

If you want more information about this challenging position, please contact Michiel Prins, Talent Acquisition Manager, +31644835778 or michielprins@eurofins.com.

If you are interested in this job, Eurofins invites you to respond with your CV via our application page. An assessment is part of the application process.

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About Eurofins

Eurofins Scientific is an internationally listed life sciences company that provides its clients with high-quality laboratory research and advice. Eurofins is a global leader in the field of bio-analytical testing for food, water, environment, cosmetics, pharmaceutical products, and contract research for agro science. Our people at Eurofins make a significant contribution to global issues in the areas of the environment, food safety, and overall health.

Eurofins consists of over 63,000 employees worldwide, distributed over 950 state-of-the-art laboratories and is active in 60 countries with a pro-forma revenue of € 6.95 billion in 2024.

Our people at Eurofins make a significant contribution to global issues in the areas of the environment, food safety, and overall health. Employees are proud of the work they do and experience a lot of freedom in the execution of the function. Responsibilities are kept as low as possible in the organization, so that the people with the right information can make the right decisions. Eurofins structurally invests in the personal development of talent, both in terms of leadership, growth potential, and in-depth knowledge.