Customer Services Business Controller

Customer Services Business Controlling

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry's tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, Poland.

Are you passionate about data, automation, and actionable insights? Do you thrive in a fast-paced, high-impact, data-driven environment? If so, you'll feel right at home on our Customer Services Business Controlling team.

We are responsible for monitoring and controlling the performance of Customer Services, Etraveli Group's largest department, which includes ~1600 in-house employees and an equal number via outsourcing partners.

In this role, you'll work closely with senior stakeholders, providing financial and strategic support that drives performance and efficiency improvements. You'll have a key role in shaping how the business operates and evolves.

This position is based in Stockholm/Uppsala.

Last day to apply: 29th of September

What you will do:

• Lead the automation of the customer service agent incentive programs
• Improve existing reporting and controlling processes
• Monitor and analyze key financial and operational indicators
• Identify trends and patterns and help keep the business on track with its goals
• Deliver clear and data-driven insights and recommendations to stakeholders
• Collaborate closely with the Customer Service Leadership Team