Veterinary Neurology Client Coordinator, AVSE

Client Coordinator

Alpharetta Veterinary Specialty + Emergency in Alpharetta, GA is hiring a full-time Client Coordinator to join our outstanding Neurology team!

Compensation: $19 - $22/hr based on experience

Schedule Requirements: Full-time hours with varied shifts. Weekend and holiday availability may be required.

Full-Time Benefits:

• Uniform Allowance
• Paid Time Off
• Medical/Dental/Vision
• 401(k) with employer matching
• Employee Pet Discount
• Short & Long-Term Disability
• Health Savings & Flexible Spending Accounts
• Life Insurance
• Employee Referral Program
• Employee Assistance Program
• And more!

About the Role: The Neurology Client Coordinator serves as the primary point of contact for Neurology clients and veterinarians referring patients to the Neurology department, providing high quality client communication and education about what to expect while seeing the Neurology Department. This role involves managing client communication, scheduling appointments, coordinating medical records, and ensuring smooth transitions for patients into Neurology. The coordinator also works closely with the hospital team and assists with various administrative duties. Some aspects of this role include:

• Acting as the primary contact for ongoing Neurology clients and addressing their concerns. Triaging emails, calls, text messaging and voicemails of Neurology clients. Assisting with refill authorization for medications. Receiving and processing medical records requests. Sending complete medical records to clients in accordance with GA state law. Ensuring medical records are sent to referring veterinarians within 48 hours of receiving requests.
• Assisting clients with scheduling new Neurology consultations, including both referral and transfer cases as appropriate. Obtaining all pertinent medical records prior to Neurology appointments, including new consultations, recheck visits, and transfer cases. Scheduling recheck examinations and Neurology drop-off appointments. Coordinating any necessary consents and deposits for scheduled drop-offs, if required. Checking patients in and out for appointments as needed. Creating and emailing consent forms and estimates, and obtaining CPR/DNR directive with consent forms from clients.
• Other job duties as assigned.

About You: You are an individual with a cheerful outlook, a collaborator that genuinely loves people and their pets and want to make an exceptional difference in the lives of patients and their families. You can adapt to the individual needs of each patient and are looking for a friendly, fun, compassionate team environment and place a high value on continuing to enhance your knowledge. You enjoy interacting and building relationships with others, understand the importance of clear & effective communication, and are committed to exceptional patient and client care.

The Ideal Candidate:

• Minimum of 1 year of experience in a veterinary clinic setting, prior Neurology experience prioritized.
• Minimum of 2 years of customer service experience
• An understanding and experience with basic veterinary assistant knowledge, including aspects of patient care, medications, diagnostics, and medical record keeping.
• Attention to detail, with strong communication skills, and the ability to multi-task and work well in a high-volume, busy practice.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.

At AVSE, we are proud to have an outstanding Emergency care department alongside our teams of internal medicine, oncology, cardiology, surgery, and neurology specialists who dedicate their energies and combined knowledge to the care of their patients and support of their clients. Our team embodies our core principles of commitment, compassion, and competence towards our patients, clients, and our referring veterinary community. It is our goal to function as an integrated, collaborative team while providing the very best care for each patient, while balancing the needs and desires of our clients.

Are you ready to join a team of passionate professionals dedicated to providing exceptional care to our furry friends? Don't miss this opportunity to join our team and make a real difference in the lives of pets and their families. Apply today and unleash your potential at Alpharetta Veterinary Specialty + Emergency!