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Veterinary Customer Service Representative, FVRC

Provide exceptional client communication and support in a busy veterinary specialty hospital
Estero, Florida, United States
Entry Level
$16 – 17 USD / hour
2 days ago
Ethos Veterinary Health

Ethos Veterinary Health

A network of veterinary hospitals providing specialty and emergency care for pets.

26 Similar Jobs at Ethos Veterinary Health

Customer Service Representative

The Florida Veterinary Referral Center (FVRC) in Estero, FL is hiring a full-time Customer Service Representative to join our outstanding team!

About Us: If you are interested in becoming part of a collaborative CSR team that is focused on exceptional client communication and care please contact us - we have a spot waiting for you. We want every patient to receive the best medical care possible while communicating effectively with their owners every step of the way. FVRC is a fast-paced specialty/emergency hospital that is continuing to grow. We are in the process of expanding our CSR team to meet the needs of our community - come and grow your career in vet med with us. No overnight CSR shifts. We have a variety of shifts available on weekdays and weekends.

Qualifications:

  • Excellent communication skills
  • Commitment to advancing client service skills
  • Strong organizational skills with attention to detail
  • Ability to engage in active problem-solving
  • At least 1-2 years of experience working in a veterinary specialty, emergency, and/or a large high-volume day practice
  • Organized and comfortable with new technologies
  • Ability to work in a fast-paced environment

Responsibilities of a CSR:

  • Work closely with the medical staff facilitating exceptional communication
  • Be the first point of contact for our clients establishing excellent client care
  • Manage a high call volume and multi-phone line system
  • Process payments, refunds, and cash handling
  • Appropriately record information and maintain medical records
  • Maintain a high level of accuracy in a fast-paced environment
  • Embrace the practice's core values, standards of care, mission statement, and practice philosophy

Benefits & Compensation: Compensation is based on experience and skill level, ranging from $16-17/hr. Benefits include 401(k) matching, medical, dental, vision, employee assistance program, employee discount, flexible spending account, life insurance, generous PTO, professional development assistance, and a referral program.

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Veterinary Customer Service Representative, FVRC
Estero, Florida, United States
$16 – 17 USD / hour
Customer Success
About Ethos Veterinary Health
A network of veterinary hospitals providing specialty and emergency care for pets.