Veterinary Customer Service Representative
Ethos Veterinary Health
Client Care Specialist
Bulger Veterinary Hospital in Lawrence, MA, is currently seeking a full-time Client Care Specialist to join our dedicated team.
Compensation: $18 - $22 pending experience & skillset
Schedule: Four 9-hour DAY shifts including one weekend shift per week
Full-Time Benefits
- Uniform Allowance
- Paid Time Off
- Medical, Dental, Vision
- 401(k) with employer matching
- Employee Pet Discount
- Short & Long-Term Disability
- Health Savings & Flexible Spending Accounts
- Life Insurance
- Professional Development Assistance
- Employee Referral Program
About Us: At Bulger, we pride ourselves on providing comprehensive care, including General Practice, 24-hour Emergency Services, and Specialty Medicine. As a Client Concierge, you'll play a crucial role in ensuring that every pet owner's experience is exceptional throughout the emergency process.
About the Role
As a Client Care Specialist, you will play a vital role in welcoming and assisting our guests according to company standards. In a fast-paced multi-doctor/department practice, you'll handle various tasks, including preparing and reviewing electronic medical records, directing appointments, processing payments, answering phones, and providing empathy during end-of-life decisions.
Responsibilities
- Prepare and review electronic medical records.
- Assist with general information and appointment scheduling.
- Process payments and assist in financial processes.
- Answer phones and provide excellent customer service.
- Fill medications with care and empathy.
- Show understanding and empathy during end-of-life decisions.
Skills and Experience
- Previous experience in delivering exemplary client service.
- Passion for providing a positive, friendly, and welcoming environment.
- Excellent communication and organizational skills.
- Superior interpersonal skills for positive working relationships.
- Flexibility in schedule, including weekends and occasional holidays.
- Previous experience in veterinary reception, medical secretary, or customer service preferred.
- Fluent English skills (speaking & reading) are required for the role.
Mission: Our mission is to advance the veterinary profession by leading in medicine, education, business, and promoting the human-animal bond. We seek caring, warm, and intelligent individuals who love to serve and excel in their field.
Apply now and be part of a compassionate environment where your skills and passion for animals are valued.