Veterinary Client Service Representative, PERC

Pet Emergency & Referral Center Client Service Team

Do you thrive in a fast-paced team atmosphere and enjoy providing compassionate care to others? Pet Emergency & Referral Center is looking to add you to their Client Service team!

Salary: $19.00 - $21.00 per hour based on experience

Schedule: We are a busy 24-hour emergency and specialty hospital. Hours and days of the week will vary between 6am-3pm and 9am-6pm, four 9 hour shifts per week. Holidays and weekends are required. Weekly shifts will be between 3-5 days per week, not to exceed 40 hours.

Benefits:

• 401(k) with employer match
• Medical/Dental/Vision Insurance plans
• STD/LTD/Life Insurances plans
• Employee Pet discount (Very generous)
• Paid time off
• Parental leave
• Referral program
• Employee Assistance Program
• And more!

PERC in Palm Beach Gardens, Florida is a busy and growing 24-hour Emergency and Specialty hospital offering a fast-paced work environment. The Emergency service is staffed by seasoned Veterinarians to provide high quality medical care to our patients around the clock, while working within a culture of true teamwork and collaboration with the Specialty departments, who offer referral and continued care for critically ill patients. We work hard to support a learning environment where everyone is encouraged to ask questions and learn from co-workers, clinicians, and specialists. Our team thrives in a fast-paced environment, allowing you to stay busy, excel at your duties, and making it an exciting place to be.

As a Client Service Representative, your responsibilities will include but not be limited to:

• Promoting and maintaining exceptional customer service.
• Handling busy, multi-line phone system.
• Scheduling appointments for all departments.
• Act as a point of contact with referral hospitals to ensure all patient records are sent and received appropriately.
• Check clients in and out.
• Act as a liaison between clients and clinical staff, ensuring clear and concise communication.
• Support clients through difficult and emotional processes by maintaining professionalism and displaying empathy in all interactions.
• And more...

About You:

• 2+ years of Veterinary Customer Service or Hospitality Experience
• Demonstrated professionalism in all interactions and transactions, and experience with de-escalation of difficult and stressful client or employee situations in a respectful and professional manner. Ability to promote effective communication between the CSR team, doctors and technical staff.
• Proficient in using computer and phone technology to manage appointments, records, and client communications efficiently.
• Ability to be flexible and adjust to a consistently changing environment, with a desire to grow and adapt within the hospital and professional field.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.

For more information about our hospital, please visit our Pet Emergency and Referral Center homepage.